topic Re: UK Military Veteran Discount Help in Offers & Add-ons

UK Military Veteran Discount Help

Daz_W — Fri, 19 May 2023 12:44:37 GMT

Hello,

I understand that UK Military Veterans are entitled to the 20% Discount Perk.

I applied and provided proof of my Military Service by uploading a copy of my Forces Pension paperwork via the EE Perk site.

However, I’ve now just received an email that says my ID Card (I never uploaded an ID card!!) does not meet the criteria. Veterans have not yet been issued ID Cards. I uploaded a copy of my Forces Pension P60 Certificate - this proves I’m eligible as I wouldn’t be getting a Forces Pension if I hadn’t served!

Can anyone help?

Re: UK Military Veteran Discount Help

Christopher_G — Fri, 19 May 2023 14:51:30 GMT

Hi @Daz_W

Welcome to the community. These are the accepted proofs for Military Veteran discounts:

• Certificate of service

• Certificate of discharge (discharge papers)

• Armed forces pension

I think, from what you've said, you provided the third option, which should have been accepted. Was it a good, clear copy that you sent over? Did it show your name clearly too?

Chris

Re: UK Military Veteran Discount Help

Daz_W — Fri, 19 May 2023 15:02:15 GMT

Hi Chris,

Thanks for the reply.

Yes, I upload a P60 that clearly shows my name and says ‘Armed Forces Pension’.

I’ve also just gone back to the website a loaded up a Valedictory Certificate (what we get when we leave) that shows I did 22 years service in the RAF.

Not sure what else to do! I’m about to transfer 3 mobile SIMS from Sky (already have PAC Codes) but I unless I get the 20% I won’t be able to move over.

Your help would very much be appreciated!

Re: UK Military Veteran Discount Help

Daz_W — Fri, 19 May 2023 15:03:57 GMT

That was quick - approval has just come through!

Thanks

Re: UK Military Veteran Discount Help

James_B — Fri, 19 May 2023 15:42:38 GMT

Great news @Daz_W 🙂

Thanks for the update.

James

Re: UK Military Veteran Discount Help

Mark5066 — Wed, 15 May 2024 11:13:29 GMT

Hello,

I understand that UK Military Veterans are entitled to the 20% Discount Perk and I am trying to re validate mine as it has come up to 2 years.

I applied and provided proof of my Military Service by uploading a copy of my Forces Pension paperwork via the EE Perk site the same as I did the first time.

However, I’ve now just received an email that says my ID Card (I never uploaded an ID card!!) does not meet the criteria.

Help required please

Re: UK Military Veteran Discount Help

Christopher_G — Wed, 15 May 2024 13:44:28 GMT

Hi @Mark5066

I've sent you a private message to get some information from you. Please take a look and get back to me.

Thanks

Chris

Re: UK Military Veteran Discount Help

MMMANDBB — Thu, 16 May 2024 13:16:45 GMT

I just came in here as I heard that as a Veteran I was entitled to a discount. I also don’t have an ID card like the majority of us, but do now get a pension. Isn’t it worth even trying? 😞 This is disgraceful if they’re not accepting pensions as proof…how on earth do they think we got one without having served!??

Re: UK Military Veteran Discount Help

Christopher_G — Thu, 16 May 2024 13:51:38 GMT

Hi @MMMANDBB

Historically, we have accepted Military Veterans using pension documents as proof. I'm trying to find out a bit more information and will report back here when I have some.

Chris

Re: UK Military Veteran Discount Help

Christopher_G — Sat, 01 Jun 2024 11:23:56 GMT

Hi all.

Thanks for your patience whilst I got an update.

I can confirm that the Perk discount is available to Military Veterans. Veterans can register for EE Perk by uploading one of the following proofs along with your personal email address to the Perk Portal:

Certificate of service
Certificate of discharge (discharge papers)
Armed forces pension

Hope this helps

Chris

Re: UK Military Veteran Discount Help

Mark5066 — Sun, 02 Jun 2024 23:14:17 GMT

Hi Chris I did provide my Armed Forces Pension letter and it was still declined, not sure why as the same proof was excepted 2 years ago ????

Re: UK Military Veteran Discount Help

Katie_B — Mon, 03 Jun 2024 07:07:02 GMT

Hi @Mark5066.

I have sent you a private message.

Katie

Re: UK Military Veteran Discount Help

digitalweebz — Wed, 02 Oct 2024 12:09:24 GMT

I've just attempted to re-register (2 years) with my service certificate which was previously accepted and is now not.

There seems to be a massive disconnect in information and validation from year (2) to year.

Re: UK Military Veteran Discount Help

Ali_A — Wed, 02 Oct 2024 14:25:03 GMT

Hi @digitalweebz

I'll send you private message. Please check your inbox and get back to me when you can.

Thanks

Ali

Re: UK Military Veteran Discount Help

CALLUM248 — Sat, 28 Dec 2024 08:55:22 GMT

Hi there,

I have also just tried to re register but it is not accepting my certificate of service. What can I do?

thanks, Callum

Re: UK Military Veteran Discount Help

Lesley_W — Sat, 28 Dec 2024 12:11:35 GMT

Hi @CALLUM248

I've responded to your other post.

Lesley