topic Re: Apple Music add-on in Offers & Add-ons

Apple Music add-on

Jay123451 — Wed, 29 May 2024 14:13:51 GMT

I've elected for the 'free six months streaming Apple Music'. I've received a text saying this has now started but can't see any indication of anything in Apple Music. Some context: I already had/have the Apple Music App on my iPhone, which I was using with a paid subscription to Apple.

Re: Apple Music add-on

Chris_B — Wed, 29 May 2024 15:19:57 GMT

@Jay123451 Have you stopped that paid subscription? Until you link your offer to Apple Music then Apple Music doesn’t know you have an offer.

Re: Apple Music add-on

Jay123451 — Thu, 30 May 2024 09:27:07 GMT

Hi Chris. Thanks for the reply.

Do you know the process to link it once I end the Apple subscription?

Thanks again

Re: Apple Music add-on

Leanne_T — Thu, 30 May 2024 10:16:20 GMT

Hi @Jay123451

Once the Apple subscription has been cancelled, please follow the link you have been sent in the text from us to get set up 🙂

Leanne.

Re: Apple Music add-on

Jay123451 — Thu, 30 May 2024 10:43:55 GMT

Hi Leanne,

Thanks for the reply!

Ok, but I haven’t been texted a link?

The only thing I received was this text:

‘Great news, your six months of streaming for Apple Music on us, has begun! Simply download or open the Apple Music app to get started. To check the amount of data you are using for Apple Music, text BALANCE to 150.’

Re: Apple Music add-on

Leanne_T — Thu, 30 May 2024 10:58:32 GMT

Thanks @Jay123451

Does the Apple Music add-on show active in your EE app?

Leanne.

Re: Apple Music add-on

Jay123451 — Thu, 30 May 2024 11:26:55 GMT

Hi Leanne,

Yes, it’s says it’s active and has an end date.

What do I do?

Thanks

Re: Apple Music add-on

Leanne_T — Thu, 30 May 2024 12:02:07 GMT

Thanks @Jay123451

Once the Apple subscription ends, please open the Apple Music app and follow the set up instructions 🙂

Leanne.