topic Re: Perk Code in Offers & Add-ons

Perk Code

meggan_ — Mon, 20 May 2024 08:19:28 GMT

Hello. I have received an email from 150 explaining that my perks code will expire in one month and that I need to request a new one. However when I go to log on it tells me my log in credentials are invalid, I have tried both NHS mail address and my usual personal email address even though my actual log in details are saved on my phone - it tells me it's incorrect.

I have requested to reset my password, but nothing comes through.

I have seen on another post that someone had sent the solution via private message - but I cannot see a public solution.

Any ideas?

- thanks in advance.

Re: Perk Code

Christopher_G — Mon, 20 May 2024 11:04:07 GMT

Hi @meggan_

Welcome to the community.

What happens when you try to register from scratch, as a new account?

Chris

Re: Perk Code

James557 — Tue, 21 May 2024 08:56:56 GMT

Hi Christopher,

I have the same issue. When I try to make a new account, it tells me I can't as this address is already in use.

I've also just spoken to ee on 150 and they told me I should Google it 😆

James

Re: Perk Code

Leanne_T — Tue, 21 May 2024 11:16:15 GMT

Hi @James557

Have you previously registered for a perk account?

If so, have you tried requesting a password reset?

Leanne 🙂

Re: Perk Code

meggan_ — Wed, 22 May 2024 09:43:31 GMT

Hi all,

appreciate the replies. This ended up resolving itself when I received an influx of “change your password” emails, so I did this, and it was fixed.

seems like there was an odd delay - but all has resolved 🙂

Re: Perk Code

Leanne_T — Wed, 22 May 2024 09:44:22 GMT

Thanks for coming back and letting me know @meggan_

Glad to hear this is now sorted for you 🙂

Leanne.