topic Re: Re: How do I check the balance of my add to plan items in Offers & Add-ons

Re: How do I check the balance of my add to plan items

Ian1305 — Sat, 02 Apr 2022 14:22:05 GMT

It's OK saying give us a call on 150 but the options aren't very clear. There is nothing about add to plan option,so you could spend ages finding the correct person to talk to.

Re: Re: How do I check the balance of my add to plan items

Jon_K — Sat, 02 Apr 2022 15:05:22 GMT

Hi @Ian1305.

Welcome to the community.

If you're looking to add a new product to your plan you'll need to speak with our sales team.

If you wish to talk about a product you already have, please follow the options to speak with either our tech or billing team.

Jon

Re: Re: How do I check the balance of my add to plan items

Ian1305 — Sat, 02 Apr 2022 15:08:33 GMT

I don't want to add new products. I just want to find out how many payments I have left on products I already have... I've phoned 150 but there is no option about add to plan.

Re: Re: How do I check the balance of my add to plan items

Jon_K — Sat, 02 Apr 2022 15:26:31 GMT

Thanks @Ian1305.

If you follow the options for our billing team they will be able to check for you.

Jon

Re: Re: How do I check the balance of my add to plan items

Pownes — Fri, 23 Jun 2023 22:08:59 GMT

Can I not do this online?

Re: Re: How do I check the balance of my add to plan items

James_B — Sat, 24 Jun 2023 07:09:52 GMT

Hi @Pownes,

Yes, you can check when you first took out an add to plan product by referring to your billing history.

James

Re: Re: How do I check the balance of my add to plan items

Chris_B — Sat, 24 Jun 2023 07:14:40 GMT

@Pownes look at your account and look at add ons. Find the item and click it you’ll see when the end date is

Re: Re: How do I check the balance of my add to plan items

Mj9wd — Sun, 19 May 2024 16:19:13 GMT

That doesn't show tech add ons. Only data add ons.

How do I find the remaining payments on tech add ons?

Re: Re: How do I check the balance of my add to plan items

Chris_B — Sun, 19 May 2024 19:44:00 GMT

@Mj9wd it does as it’s an add on. It’ll show all the items you have added to your account. For example if you have an iPhone and have visual voicemail enabled it’ll show it as it’s an add on same with insurance and you have a discount it’ll show it as it’s an add on. Anything you’ve got added to your account will show as an add on. You also have to make sure you’re looking at the correct number if you have more than one number in your account.

Re: Re: How do I check the balance of my add to plan items

Steggle78 — Wed, 22 Jan 2025 16:44:34 GMT

I’m in the same boat I want to check the balance outstanding on a ps5 and headphones

Re: Re: How do I check the balance of my add to plan items

Alex_H — Wed, 22 Jan 2025 18:43:16 GMT

Hi @Steggle78,

Welcome to the EE Community

You cannot currently check the remaining balance to pay on an add to plan via your online account. You can however view when the add to plan is set to expire/remove by viewing the add-on within the Mobile add-ons section.

You can also view your billing history in the Billing section to see when the billing started for the add to plan and so workout how many payments are left based on that.

If you are looking to pay the add to plan off early our team on 150 can help set that up and confirm how much the remaining balance is.

Alex