topic Re: Temporary Change of Inclusive Extra in Offers & Add-ons

Temporary Change of Inclusive Extra

Kingarthur64 — Thu, 16 May 2024 12:50:26 GMT

Hi, I have mobile plan that includes 1 x inclusive extra (for free). I got the mobile contract to get TNT Sports as my extra since then mainly for football premier league and CL. Now the football season is over can I change TO another (ie Apple Music) for the summer and then back to TNT when football season starts again, or is going back to previous extra not permitted?

I have read somewhere that someone tried and when went to go back the inclusive extra was no longer available to them (don't want that to happen). Has anyone done this previously?

Many thanks

Re: Temporary Change of Inclusive Extra

Leanne_T — Thu, 16 May 2024 14:33:02 GMT

Hi there @Kingarthur64

Thanks for coming back to the community 🙂

You can change your inclusive extra every 30 days. Each Inclusive Extra may take up to 24 hours to activate.

Hope this helps.

Leanne.

Re: Temporary Change of Inclusive Extra

Kingarthur64 — Thu, 16 May 2024 14:48:25 GMT

Leanne, thanks for the reply. Just to clarify that includes going back to an extra you had previously? Like for example

TNT-Apple Music-TNT-Apple Tv etc etc

Thanks

Keith

Re: Temporary Change of Inclusive Extra

Leanne_T — Thu, 16 May 2024 14:49:39 GMT

Hi @Kingarthur64

Yes, you would need to wait the 30 days before changing back to the previous Inclusive Extra that you have changed from 🙂

Leanne.

Re: Temporary Change of Inclusive Extra

Kingarthur64 — Thu, 16 May 2024 14:51:14 GMT

Thanks Leanne, brilliant.

Re: Temporary Change of Inclusive Extra

Leanne_T — Thu, 16 May 2024 15:01:09 GMT

No problem at all @Kingarthur64

Have a lovely evening 🙂

Leanne.