topic Re: EE perk code not working in Offers & Add-ons

EE perk code not working

CyrilS — Tue, 14 May 2024 14:36:02 GMT

Dear EE

I am trying to upgrade my SIM only plan to your 24 month £15/month plan. I have a new EE perk code which should give me a 20% discount but when entering the code in the “Got a promo code” section I get an invalid code error. Have tried 2 different codes, different browsers, desktop computer and phone and no joy. Could someone please advise next steps? Thank you in advance.

Re: EE perk code not working

James_B — Tue, 14 May 2024 17:09:04 GMT

Hi @CyrilS,

Welcome to the EE Community. 🙂

Is the plan you chose already discounted?

James

Re: EE perk code not working

CyrilS — Tue, 14 May 2024 20:14:01 GMT

Does not appear to be

Re: EE perk code not working

Christopher_G — Wed, 15 May 2024 10:12:38 GMT

Hi @CyrilS

Do you have any existing discounts on that phone number?

Chris

Re: EE perk code not working

CyrilS — Wed, 15 May 2024 13:28:46 GMT

Yes I do. This was applied >12 months ago as the EE 20% perk did not pull through and had to be done manually by the team after discussing things on 150. Surely this should not affect an upgrade with a new EE perk code.

Re: EE perk code not working

Christopher_G — Wed, 15 May 2024 13:33:01 GMT

If they have used a non-perk discount, it's probably clashing with the actual Perk discount going on, @CyrilS

It may be worth giving us a call on 150 so that they can check your account and advise further.

Chris

Re: EE perk code not working

Becat- — Sat, 07 Sep 2024 14:48:11 GMT

I am getting the same issue did you manage to sort it?

Re: EE perk code not working

Ali_A — Sun, 08 Sep 2024 07:30:17 GMT

Thanks for joining the community @Becat-

It would be best to call Customer Care on 150 so the upgrade team can check what could be causing the issue and manually process the upgrade with code for you.

Ali