topic Re: Add on in Offers & Add-ons

Add on

Emearg62 — Tue, 14 May 2024 12:36:05 GMT

I topped up my credit today on the website but keep getting a problem error message.

Re: Add on

Emearg62 — Tue, 14 May 2024 12:43:52 GMT

I topped up my credit today on the website but keep getting a problem error message. Only trying to get £5 text add-on

Re: Add on

Christopher_G — Tue, 14 May 2024 14:43:15 GMT

Hi @Emearg62

Welcome to the community.

Are you getting any error messages? Have you tried both the app and EE Online account?

Chris

Re: Add on

Emearg62 — Tue, 14 May 2024 15:06:59 GMT

Yes Christopher. I received a message this morning to say I had noncredit left on my phone. I only use the phone for sending and receiving texts. Updated my balance and was then unable to get an add-on (200 texts for 30 days)

Re: Add on

James_B — Tue, 14 May 2024 16:37:35 GMT

Which error message do you see, @Emearg62?

James

Re: Add on

Emearg62 — Tue, 14 May 2024 19:19:22 GMT

Hello James, something about there is a problem - the page does not appear now when I try and sign into my online account?

Re: Add on

Emearg62 — Tue, 14 May 2024 19:37:56 GMT

ADDONS PURCHASE ERROR

We're working on fixing this page. In the meantime, find help at ee.co.uk/help

What happened?

Sorry, we were unable to complete your request right now. Please try again later.

Done

Re: Add on

Leanne_T — Wed, 15 May 2024 07:05:04 GMT

Hi @Emearg62

Thanks for coming back to us.

I have sent you a private message on the community for some details.

To get the add-on activated in the meantime, please call us and the team will get this set up for you.

Leanne.

Re: Add on

Emearg62 — Wed, 15 May 2024 07:41:31 GMT

Hello, I tried calling numerous times yesterday but could not get the text add-on? What number should I use?

Re: Add on

Leanne_T — Wed, 15 May 2024 08:07:29 GMT

Hi there @Emearg62

You can call us from any phone on 07953 966 150 and the team will get this set up for you.

Leanne.

Re: Add on

Emearg62 — Wed, 15 May 2024 08:16:28 GMT

Used 07953 966 150 but again I do not get the option to add on texts? No option mentions text add ons.

Re: Add on

Leanne_T — Wed, 15 May 2024 08:27:22 GMT

Hi @Emearg62

If you select an option for account queries, you would need to hold when calling to speak to a guide.

Leanne.

Re: Add on

Emearg62 — Thu, 16 May 2024 07:41:38 GMT

Hello first "guide" said she would sort out the problem but after 30 minutes still did not received text add-on. When I called back Liz (I think that was her name) sorted out my problem, very helpful. Thanks to all how helped with this problem. Graeme

Re: Add on

Leanne_T — Thu, 16 May 2024 07:49:22 GMT

Thanks for coming back and letting us know @Emearg62

Leanne 🙂

Re: Add on

Emearg62 — Thu, 16 May 2024 09:15:19 GMT

No problem Leanne, have a good weekend.