topic Re: Apple Music in Offers & Add-ons

Apple Music

MarkM24 — Fri, 10 May 2024 14:40:17 GMT

Hello I have had a free trial with EE some time ago for Apple Music but have recently upgraded my SIM only deal that includes an extra and I’d like Apple Music again. Will I still get a free Apple Music trial? How do I activate the extra? Thank you.

Re: Apple Music

Leanne_T — Fri, 10 May 2024 16:06:07 GMT

Hi @MarkM24

Thanks for coming here 🙂

If you text PICK to 150, do you get the option to add Apple Music as an Inclusive Extra?

Leanne.

Re: Apple Music

MarkM24 — Fri, 10 May 2024 16:25:17 GMT

When I text, I get this. I’ve had a free trial of AM before with EE but I’m a current subscriber through Apple. When I cancel my Apple subscription it shows an expiry date.

Re: Apple Music

Leanne_T — Fri, 10 May 2024 16:30:43 GMT

Thanks @MarkM24

If you log into the EE app, do you have Apple Music showing as active?

Leanne.

Re: Apple Music

MarkM24 — Fri, 10 May 2024 16:34:34 GMT

Thanks Leanne. I’ve had text messages with links in to activate and on my app it shows this.

Re: Apple Music

Leanne_T — Fri, 10 May 2024 16:37:26 GMT

Great thanks @MarkM24

You would need to cancel Apple Music with Apple and then follow the link to set up the inclusive extra once this has been cancelled.

Please see our How Do I Get Apple Music on EE Help page for full details 🙂

Leanne.

Re: Apple Music

MarkM24 — Fri, 10 May 2024 16:38:47 GMT

I have cancelled it and it says my subscription with Apple is still active for another couple of weeks. Once that expires then I can set it up again with EE?

Re: Apple Music

Leanne_T — Fri, 10 May 2024 16:40:32 GMT

Hi @MarkM24

Yes, please keep the link you have been sent and once the subscription has ended follow the link to get set up 🙂

Leanne.

Re: Apple Music

MarkM24 — Fri, 10 May 2024 16:42:24 GMT

Thank you. I’ll do that. Wait for it to naturally expire then start with the EE link in the text message here.

Re: Apple Music

Leanne_T — Fri, 10 May 2024 16:44:24 GMT

Thanks @MarkM24

Let me know how you get on 🙂

Leanne.

Re: Apple Music

MarkM24 — Fri, 10 May 2024 16:46:05 GMT

Thank you. I’ll update this thread once I’ve set it up to assist our fellow EE communities 😊😊

Great help Leanne ❤️😊

Re: Apple Music

Leanne_T — Fri, 10 May 2024 16:47:36 GMT

Thanks so much @MarkM24

Have a lovely weekend 🙂

Leanne.

Re: Apple Music

MarkM24 — Thu, 13 Jun 2024 16:02:41 GMT

I’m guessing it’s somehow done it by itself