topic Re: Trying to change my Inclusive Extra in Offers & Add-ons

Trying to change my Inclusive Extra

Zactana — Thu, 09 May 2024 16:59:52 GMT

My extra was set to Netflix but now I get that as part of my EE broadband package so I'm trying to swap to the Roaming pass but it isn't giving me the option to do so.

Re: Trying to change my Inclusive Extra

Leanne_T — Thu, 09 May 2024 17:27:21 GMT

Hi there @Zactana

Thanks for coming here.

Have you had the inclusive extra for more than 30 days?

If you log into the EE app and select add-ons, do you have the Roam Abroad Pass showing as active already?

Leanne 🙂

Re: Trying to change my Inclusive Extra

Zactana — Thu, 09 May 2024 19:17:55 GMT

It shows the netflix as being the active one and everything else is greyed out

Re: Trying to change my Inclusive Extra

Zactana — Thu, 09 May 2024 19:19:05 GMT

I believe netflix has been the active add-on since last summer

Re: Trying to change my Inclusive Extra

Christopher_G — Fri, 10 May 2024 07:04:41 GMT

Hi @Zactana

Could you try changing it on a different device/browser, or through the EE App please? Let me know if it works.

Chris

Re: Trying to change my Inclusive Extra

Zactana — Fri, 10 May 2024 08:03:05 GMT

Ah, okay - the app says I can't swap the extra until the 7th of June. That's probably the date of having this contract for a month. That's annoying.