topic Re: EE Perks Account Deactivated in Offers & Add-ons

EE Perks Account Deactivated

firepool — Tue, 07 May 2024 11:08:53 GMT

Hi, My EE perks account has been deactivated and I have been told that I need to re-register but cannot do this until you have removed my previous account. I have been trying to sort this out for over a week now and have numerous PM's informing me that it would get sorted. Please can you sort this for me today please. Regards, Darren

Re: EE Perks Account Deactivated

Leanne_T — Tue, 07 May 2024 11:57:29 GMT

Hi there @firepool

Thanks for coming back to us.

We have emailed the perk team with the details provided, and will let you know once we hear back.

Thanks.

Leanne.

Re: EE Perks Account Deactivated

firepool — Tue, 07 May 2024 14:15:42 GMT

Thank you, is there anyone you can speak with to speed up the process please? This has dragged on for so long now. If it doesn't get resolved today or tmrw I will feel like leaving EE

Re: EE Perks Account Deactivated

Leanne_T — Tue, 07 May 2024 14:16:49 GMT

Hi @firepool

We have mailed the correct team for an update as soon as we have further information we will let you know.

Leanne.

Re: EE Perks Account Deactivated

firepool — Wed, 08 May 2024 11:32:49 GMT

Could I have an update please? I first reported this issue on 28th April!

Re: EE Perks Account Deactivated

Leanne_T — Wed, 08 May 2024 15:37:01 GMT

Hi @firepool

Sorry we have no update at the moment, as soon as we hear back we will let you know.

Leanne.