topic Re: XBox inclusive extra in Offers & Add-ons

XBox inclusive extra

Terrier1971 — Fri, 03 May 2024 09:39:23 GMT

I have an active Xbox Gamepass inclusive extra on my mobile account, however my Xbox account is showing that the subscription has expired. It used to show as BT/EE but this has disappeared.

Is this a common issue?

Many thanks in advance for any help.

Re: XBox inclusive extra

Leanne_T — Fri, 03 May 2024 11:37:47 GMT

Hi @Terrier1971

Thanks for coming here.

Is the add-on still showing in your EE app/account add-ons?

How long ago did the Game Pass expire?

Leanne 🙂

Re: XBox inclusive extra

Terrier1971 — Fri, 03 May 2024 12:21:24 GMT

Hi Leanne

The pass expired on the 2nd April, but it is still showing as an add-on in the EE account.

Re: XBox inclusive extra

Leanne_T — Fri, 03 May 2024 12:26:19 GMT

Thanks @Terrier1971

Please call us on 150 and the team will get this looked into for you.

Leanne 🙂

Re: XBox inclusive extra

Terrier1971 — Fri, 03 May 2024 12:29:00 GMT

Hi Leanne

I will call when I can.

Thank you for your help.

Re: XBox inclusive extra

Leanne_T — Fri, 03 May 2024 12:45:21 GMT

No problem at all @Terrier1971

Leanne 🙂

Re: XBox inclusive extra

Tommy1711 — Thu, 29 Aug 2024 19:08:28 GMT

Hi go to EE.co.uk/Xbox to register with phone number it's how I got mine