topic Re: Apple TV free trial : 1 week instead of 6 months in Offers & Add-ons

Apple TV free trial : 1 week instead of 6 months

eclarke2 — Mon, 29 Apr 2024 16:02:44 GMT

I signed up to a free trial for Apple TV via the EE app. It's advertised in the app as being for 6 months, but it has only done it for one week. (Confirmation email says one week, and when I log in to Apple TV on the TV it shows the subscription only valid for one week.) My husband found something online about some people being sent the wrong link in the text message during set-up which causes this. How can I get this fixed to be for the 6 months it should be please? Thanks, Emily

Re: Apple TV free trial : 1 week instead of 6 months

Leanne_T — Tue, 30 Apr 2024 06:55:57 GMT

Hi @eclarke2

Thanks for coming to the community.

If you log into the EE app and select add-ons, do you have the Apple TV+ 6 months offer showing as active?

Speak soon 🙂

Leanne.

Re: Apple TV free trial : 1 week instead of 6 months

eclarke2 — Tue, 30 Apr 2024 11:01:42 GMT

Hi Leanne. Yes I believe I do. It doesn't say "active" but it does say "free" whereas others I've not signed up to like apple music just say "view".

Re: Apple TV free trial : 1 week instead of 6 months

eclarke2 — Tue, 30 Apr 2024 11:03:06 GMT

Ah - update. I went in a different area of the app and it says 'Your active add-ons', and apple tv is listed. So definitely yes.

Re: Apple TV free trial : 1 week instead of 6 months

Leanne_T — Tue, 30 Apr 2024 11:51:07 GMT

Perfect thanks @eclarke2

In this case, please call us on 150 and our mobile guides will get this looked into for you 🙂

Let me know how you get on.

Leanne.

Re: Apple TV free trial : 1 week instead of 6 months

eclarke2 — Tue, 30 Apr 2024 13:58:56 GMT

Hi Leanne. I talked to Natalie on 150, then had call back from tech support Marcin. They could see from their end it didn't look like they planned to charge me until October, but just as backup Marcin created a record that I was assured of the 6 months and if a charge happened I could claim it back.

Re: Apple TV free trial : 1 week instead of 6 months

Leanne_T — Tue, 30 Apr 2024 14:24:45 GMT

Hi @eclarke2

Thanks for coming back and letting me know, if you need any further help please come back and let us know 🙂

Leanne.

Re: Apple TV free trial : 1 week instead of 6 months

eclarke2 — Sat, 04 May 2024 09:37:23 GMT

Well, I've just been charged £8.99 by Apple. So EE were wrong and I'll now have to phone and make a claim. I don't need any of this. So anyone else reading this chain in future because you had the same initial set-up issue - tell them no, it's not fine and to sort it out differently.