topic EE perk code not coming through in Offers & Add-ons

EE perk code not coming through

Meg78 — Tue, 23 Apr 2024 08:56:10 GMT

I am trying to renew my EE perk while I upgrade my phone but the EE perk code is not coming through to my NHS email so I cannot apply the discount. I have been trying for 2 days and still nothing.

I have called and spoken to someone on the phone to ask if I could share my NHS badge to receive the perk, but was told this wasn't possible.
Has anyone had a similar issue or how did you receive the code in the end? Thanks!

Re: EE perk code not coming through

Christopher_G — Tue, 23 Apr 2024 11:07:37 GMT

Hi @Meg78

Welcome to the community.

If you log into the EE Perk Portal, your discount codes will be shown there.

Chris

Re: EE perk code not coming through

Meg78 — Tue, 23 Apr 2024 11:10:31 GMT

It isn't showing me codes because I need to revalidate my email address,
but the email to verify it isn't coming through to my NHS email.
Thanks

Re: EE perk code not coming through

Christopher_G — Tue, 23 Apr 2024 11:22:21 GMT

Ah, I see, @Meg78

I've sent you a private message to get some information from you. Please have a look and get back to me.

Thanks

Chris

Re: EE perk code not coming through

Meg78 — Thu, 25 Apr 2024 07:55:21 GMT

What you sent in the private message unfortunately hasn't worked. Please can you contact me again? Thanks

Re: EE perk code not coming through

Christopher_G — Thu, 25 Apr 2024 09:58:28 GMT

Hi @Meg78

I've replied to your private message, hopefully we can get this sorted there.

Chris

Re: EE perk code not coming through

Hazwell24 — Fri, 27 Sep 2024 19:29:43 GMT

Could you help me too im having trouble with this too.

Thanks

Lauren

Re: EE perk code not coming through

Linzi_H — Sat, 28 Sep 2024 07:54:59 GMT

Hi @Hazwell24

Welcome to the community!

If you're having any issues accessing your Perk account online, the quickest way to get this sorted is to contact us directly.

One of our Guides can send a web form to the Perk team on your behalf.

Thanks so much,

Linzi