topic Re: Add ons page doesn't work in Offers & Add-ons

Add ons page doesn't work

VladyslavLG — Wed, 17 Apr 2024 07:34:27 GMT

I can't see the list of Add-ons to choose. The page is constantly unavailable "something went wrong, try again". It looks like this options disable for me

Re: Add ons page doesn't work

Christopher_G — Wed, 17 Apr 2024 09:20:18 GMT

Hi @VladyslavLG

Welcome to the community.

Could you try accessing the page on a different device or browser and let us know if it's the same?

Chris

Re: Add ons page doesn't work

VladyslavLG — Wed, 17 Apr 2024 11:06:58 GMT

Hello @Christopher_G

I tried it from all devices and through the browser, it doesn't work anywhere. However, I was be able to purchase the add-on sms to number 150.

Thanks for the answer, I'm not sure if I still need help.

Re: Add ons page doesn't work

XRaySpeX — Wed, 17 Apr 2024 13:36:31 GMT

Do you mean the page http://add-on.ee.co.uk/purchase ?

Re: Add ons page doesn't work

Tracyporter3001 — Thu, 27 Jun 2024 16:17:30 GMT

The page is still not working for me to add £10 add on for my we my fi. I can’t send a text as mifi doesn’t have a facility to do that… I’m in France and really need it sorted so please tell me how I can that!!

Re: Add ons page doesn't work

Leanne_T — Thu, 27 Jun 2024 17:49:30 GMT

Hi @Tracyporter3001

Thanks for coming here 🙂

Has the WiFi device been working since you arrived in France?

What happens if you visit add-on.ee.co.uk on a browser connected to the WiFi device?

Leanne.

Re: Add ons page doesn't work

XRaySpeX — Thu, 27 Jun 2024 17:45:20 GMT

@Tracyporter3001 : Try a browser other than Edge that doesn't turn HTTP: into HTTPS:

Re: Add ons page doesn't work

mxmo — Tue, 23 Jul 2024 13:45:48 GMT

It hasn’t been working for months now. I’m pretty sure since December of last year. Please fix as it’s getting ridiculous now.

Re: Add ons page doesn't work

ItsNotRealNeil — Wed, 24 Jul 2024 08:09:45 GMT

This has been broken since at least May for me and has been reported weekly on here by users, and it's still not fixed. This should tell you something about EE's customer support.

Re: Add ons page doesn't work

vitellozzo — Sat, 17 Aug 2024 14:54:46 GMT

Since this has been going on for months, and there is no resolution coming, just text the following to 150 (you will need available credit to actually buy the add-on you need):

ADD ON - Get list of data, text or minutes add-ons
ADD TEXTS - Get options to buy texts add-on
ADD MINS -Get options to buy minutes add-on
ADD DATA - Get options to buy data add-on
ADD INT - Get options to buy minutes and data when abroad.

Don't be surprised when some of the options will not be recognised (e.g. I can't buy 200 texts for a day).

List of all codes 150 accepts:
https://ee.co.uk/help/mobile/manage-use/pay-as-you-go/get-help-by-texting-150-on-pay-as-you-go-or-flex

Re: Add ons page doesn't work

Mejohne — Thu, 24 Oct 2024 21:31:03 GMT

Are you ever going to fix it????

Re: Add ons page doesn't work

Leanne_T — Fri, 08 Nov 2024 14:04:07 GMT

Hi there @Mejohne

Thanks for coming here.

Are you able to view the add-ons in the EE app and EE account online since you posted?

Leanne.

Re: Add ons page doesn't work

Mejohne — Fri, 08 Nov 2024 14:19:35 GMT

No it still errors - and I have t had the details to activate my TNT Sport add on.

Thanks,

John

Re: Add ons page doesn't work

Leanne_T — Fri, 08 Nov 2024 16:15:18 GMT

Hi @Mejohne

Thanks for coming back to me.

If you are getting an error when accessing the add-ons in your EE account, please call us and the team will get this looked into for you.

For setting up TNT Sports please see the Watching TNT Sports with EE Help page for details 🙂

Leanne.

Re: Add ons page doesn't work

T-sg — Tue, 03 Dec 2024 03:11:42 GMT

The customer service bought add-ons for me, and now the add-on purchase page is normal.

Re: Add ons page doesn't work

T-sg — Tue, 03 Dec 2024 03:15:57 GMT