https://community.ee.co.uk/t5/Offers-Add-ons/EE-free-data-didn-t-add-to-my-account/m-p/1377807#M43950 <P>EE kept sending me text messages about offering free data when I top up my credit. However every time I topped up, the free data never show up in my app. I have been calling for customer service about the issue, and they asked me to send screen cap of the text message, as if I have received some FAKE offer. Finally the free data have been added to my account but it only last for 15days. So what is the point of this OFFER? &nbsp;</P><P>Got the offer in April again, and again, free data didn’t show up today after top up <span class="lia-unicode-emoji" title=":confused_face:">😕</span></P><P>Could anyone tell me what’s going on?</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_9804.jpeg" style="width: 1125px;"><img src="https://community.ee.co.uk/t5/image/serverpage/image-id/31003iAB679EA3853E108F/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_9804.jpeg" alt="IMG_9804.jpeg" /></span></P><P> </P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_9803.jpeg" style="width: 1125px;"><img src="https://community.ee.co.uk/t5/image/serverpage/image-id/31004iBED7F5729790F0C4/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_9803.jpeg" alt="IMG_9803.jpeg" /></span></P><P> </P> Tue, 16 Apr 2024 00:58:39 GMT Vionavsfiona 2024-04-16T00:58:39Z https://community.ee.co.uk/t5/Offers-Add-ons/EE-free-data-didn-t-add-to-my-account/m-p/1377807#M43950 <P>EE kept sending me text messages about offering free data when I top up my credit. However every time I topped up, the free data never show up in my app. I have been calling for customer service about the issue, and they asked me to send screen cap of the text message, as if I have received some FAKE offer. Finally the free data have been added to my account but it only last for 15days. So what is the point of this OFFER? &nbsp;</P><P>Got the offer in April again, and again, free data didn’t show up today after top up <span class="lia-unicode-emoji" title=":confused_face:">😕</span></P><P>Could anyone tell me what’s going on?</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_9804.jpeg" style="width: 1125px;"><img src="https://community.ee.co.uk/t5/image/serverpage/image-id/31003iAB679EA3853E108F/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_9804.jpeg" alt="IMG_9804.jpeg" /></span></P><P> </P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_9803.jpeg" style="width: 1125px;"><img src="https://community.ee.co.uk/t5/image/serverpage/image-id/31004iBED7F5729790F0C4/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_9803.jpeg" alt="IMG_9803.jpeg" /></span></P><P> </P> Tue, 16 Apr 2024 00:58:39 GMT https://community.ee.co.uk/t5/Offers-Add-ons/EE-free-data-didn-t-add-to-my-account/m-p/1377807#M43950 Vionavsfiona 2024-04-16T00:58:39Z https://community.ee.co.uk/t5/Offers-Add-ons/EE-free-data-didn-t-add-to-my-account/m-p/1377832#M43954 <P>HI and welcome to the community, <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3927032">@Vionavsfiona</a></SPAN>&nbsp;</P> <P>I can only recommend discussing this with our <A href="https://ee.co.uk/contact-ee" target="_blank">Mobile Care team</A> again so they can look into this for you.</P> <P>Chris</P> Tue, 16 Apr 2024 06:59:01 GMT https://community.ee.co.uk/t5/Offers-Add-ons/EE-free-data-didn-t-add-to-my-account/m-p/1377832#M43954 Christopher_G 2024-04-16T06:59:01Z