topic Netflix in Offers & Add-ons

Netflix

Karen19812 — Sun, 14 Apr 2024 18:33:37 GMT

I've recently changed contract and got Netflix as an add on benefit , it originally worked for a day , still showing as active on my bill but when I go to log in it's saying no email registered with that account but when I try using the code they sent originally that says it's activated , can anyone help or advise please

Re: Netflix

Christopher_G — Mon, 15 Apr 2024 07:34:38 GMT

Hi @Karen19812

Welcome to the community.

Have you tried closing and re-opening the Netflix app?

Chris

Re: Netflix

Karen19812 — Tue, 16 Apr 2024 02:27:39 GMT

Still not resolved the issue 😖

Re: Netflix

Christopher_G — Tue, 16 Apr 2024 06:47:29 GMT

OK, thanks @Karen19812

If you speak to our customer service team, they'll be able to check your account from our side and help you get logged in.

Chris