topic Re: Apple Music Benefit not activating in Offers & Add-ons

Apple Music Benefit not activating

Martybfly — Wed, 27 Sep 2023 09:03:37 GMT

HI,

I've just upgraded to the full works sim plan and I've been 3 days trying to activate my apple music benefit, however the link that has been sent just takes me straight to the app and doesn't actually activate anything with apple to let them know I have this free plan, all the link does it open apple music and then doesn't do anything, I called up and they did a network refresh, this hasn't worked, I have made a new apple account just incase something on my old account was stopping it, nothing, I don't get an error or anything, just nothing happens at all when I click it.

Re: Apple Music Benefit not activating

Christopher_G — Wed, 27 Sep 2023 11:01:56 GMT

Hi @Martybfly

Welcome to the community.

Is the Apple benefit activated in your My EE account?

Chris

Re: Apple Music Benefit not activating

Martybfly — Wed, 27 Sep 2023 18:29:15 GMT

Yes, it's showing on the my EE app and I got the message 'Hi from EE. Apple Music has been added to your account as an Inclusive Extra. Please visit applemusic.com/ee/welcome to get started. Thanks.' Pressing that visit link doesn't work

Re: Apple Music Benefit not activating

Dode_ — Wed, 27 Sep 2023 19:20:17 GMT

Have you tried copying the link into the address bar?

Re: Apple Music Benefit not activating

Martybfly — Fri, 29 Sep 2023 13:53:20 GMT

Just tried that on 3 different devices, my Samsung fold 3, my Samsung tablet and on my computer, same issue, has the sign in top right, so I sign in, and then nothing happens no prompt popping up in pertaining to the ee benefit, just been on the phone to apple to see if its something on their end and they cannot see why this isn't working either, they only know of one issue which is the already subscribed issue, but that isn't what I have, I don't have any pop up at all with the link. The link I'm following is applemusic.com/ee/welcome .

Re: Apple Music Benefit not activating

Leanne_T — Fri, 29 Sep 2023 14:17:51 GMT

Hi @Martybfly

What happens if you log in and try and access music?

Leanne.

Re: Apple Music Benefit not activating

Nick821 — Fri, 29 Sep 2023 14:20:52 GMT

If you’ve previously used Apple Music free for 6 months then upgrade with another free 6 months you can’t use it again so the offer is pointless

Re: Apple Music Benefit not activating

Martybfly — Fri, 29 Sep 2023 15:23:18 GMT

Okay so the solution was simple, but it took me having to call ee 4 times and apple twice for the 4th contact to ee to simply remove the benefit and add it on again. Not sure why no one else offered that solution first before it got this far, I'm happy it's working now though, but kinda annoyed that wasn't the first port of call...

Re: Apple Music Benefit not activating

Leanne_T — Fri, 29 Sep 2023 15:41:04 GMT

Thanks for coming back and letting us know, I am sorry this was not tried previously for you @Martybfly

Glad to hear this is resolved for you.

Leanne.

Re: Apple Music Benefit not activating

Devil_Tez — Sun, 14 Apr 2024 12:37:19 GMT

Oh no, I was having the same problem so removed the benefit and now it says I have to pay for it and isn’t offering me the 6 months free anymore.

Re: Apple Music Benefit not activating

Leanne_T — Sun, 14 Apr 2024 14:05:27 GMT

Hi @Devil_Tez

Was this an Inclusive Extra or a free six months offer?

If you remove the free offer add-on this would no longer show as an option. To get this looked into, please call us on 150 and the team will see if they can set this back up for you.

Leanne.

Re: Apple Music Benefit not activating

defchg — Thu, 15 Aug 2024 19:32:59 GMT

I still have the some problem in today

apple music show ‘no subscription through network providerl

and I call EE tech team remove and add again, but it still can’t work.

even turn off WiFi, shut down and restart phone, delete and download Apple Music again.

I found lots of some questions in community, and the question still existing.

Re: Apple Music Benefit not activating

Katie_B — Fri, 16 Aug 2024 07:23:55 GMT

Hello @defchg.

Welcome to the EE Community.

Did you receive a text confirming the benefit?

Have you ever had 6 months free with EE before?

Does the benefit show active in your EE account?

Katie

Re: Apple Music Benefit not activating

defchg — Fri, 16 Aug 2024 21:29:34 GMT

hi, katie

Sorry for that i want to find some place to complaint, cause that not 6 free, it’s inclusive extra I paid for that, and it can’t work.

many similar problem occur EE should give details solution list, not like this we find answers in web.

I do receive text link to apple/ee/welcome and it show active.

Re: Apple Music Benefit not activating

Chris_S — Sat, 17 Aug 2024 09:15:02 GMT

I'm sorry to hear that you'd like to make a complaint @defchg

We have a web form that you can fill in to make a formal complaint, just click this link here

We have a dedicated web page for our complaints process that you can access here

Re: Apple Music Benefit not activating

Looo — Sat, 14 Sep 2024 07:43:34 GMT

This doesn’t work. I just remove 6mp th Apple Music from my EE account and now it’s not free available on EE anymore.

should specify in your answer that people still have to call in and shouldn’t remove it by themselves.