topic Re: Add on in Offers & Add-ons

Add on

daniellerose99 — Tue, 09 Apr 2024 20:25:43 GMT

I ran out of data so i brought £20 to get some more, however the £20 isnt doing anything and my data still isnt working, can someone tell me what im doing wrong? Thank you

Re: Add on

XRaySpeX — Tue, 09 Apr 2024 20:31:49 GMT

What does texting AL to 150 from your no. fully report verbatim (it is free)?

Re: Add on

daniellerose99 — Tue, 09 Apr 2024 22:48:54 GMT

Hey,

It says about stopping my current pack, if i do will i lose the money ive put on?

Many thanks
Sent from my iPhone

Re: Add on

infinitywaiter — Tue, 09 Apr 2024 23:55:29 GMT

Are you on a EE Subscription Pack, as you will most likely just need to use that £20 credit, or some of it, to buy more data yourself.

It won't automatically add more data for you if you've used all the current subscriptions monthly allowance, all you have done is topped up your credit on the phone and you need to use that yourself to purchase more data.

See this similar post here as easier than copying parts from my post there!

£15 sim bought online but £15 not credited to phone number

If you are still having issues, then it's best to contact EE themselves.

https://ee.co.uk/contact-ee

Also, note you don't get refunds if you're on PAYG, see here....

Want to get refund

Subscription Pack Refund