topic Re: 6 month Apple Arcade text link not working in Offers & Add-ons

6 month Apple Arcade text link not working

gavinprice02 — Tue, 09 Apr 2024 16:04:55 GMT

Hi.

I’ve just requested 6 months free of Apple Arcade through the EE app. I have then received a message from EE with a link to activate on the App Store but when I click the link it says it cannot connect to the App Store.

Is there anyone who can help me please?

thanks

Re: 6 month Apple Arcade text link not working

Leanne_T — Tue, 09 Apr 2024 16:55:27 GMT

Hi @gavinprice02

Thanks for coming here.

Are you using mobile data or connected to WiFi?

Can you access the App store on your device?

Leanne 🙂

Re: 6 month Apple Arcade text link not working

gavinprice02 — Tue, 09 Apr 2024 17:45:56 GMT

I’ve tried both on WiFi and on cellular data. I can access the App Store normally through the app but when I click the link in the text from EE it just says can’t connect.

kind regards.

Re: 6 month Apple Arcade text link not working

Leanne_T — Tue, 09 Apr 2024 17:47:19 GMT

Thanks @gavinprice02

Can you try and open the link in a different web browser, does the same happen?

Leanne.

Re: 6 month Apple Arcade text link not working

gavinprice02 — Tue, 09 Apr 2024 18:32:01 GMT

I've tried in Chrome and it comes up with this

But my iOS is up to date on 17.4.1 and when I try Firefox it comes up with the same can’t connect message

What can I try next?

kind regards

Gavin

Re: 6 month Apple Arcade text link not working

Christopher_G — Wed, 10 Apr 2024 07:23:47 GMT

OK, thanks @gavinprice02

If you speak to our Mobile Care team on 150, they'll do their best to help you with this.

Chris

Re: 6 month Apple Arcade text link not working

Kingarthur64 — Sun, 08 Sep 2024 10:03:05 GMT

Christopher G, did you ever get to the bottom of this problem as I have exactly the same issue. Thanks

Re: 6 month Apple Arcade text link not working

Lesley_W — Sun, 08 Sep 2024 14:22:39 GMT

Hi @Kingarthur64

Thanks for coming to our community.

Have you also tried the link in other browsers to see if it makes a difference?

Lesley

Re: 6 month Apple Arcade text link not working

Kingarthur64 — Sun, 08 Sep 2024 14:41:37 GMT

Hi, I found another solution online that worked from another user who had same problem. It involves changing the incorrect link string sent by EE that doesn’t work. You have to change the word ‘NULL’ in the link to ‘&id=‘Once I had done that all went through fine. ThanksKeith

Sent from Sky Yahoo Mail for iPhone

Re: 6 month Apple Arcade text link not working

Lesley_W — Sun, 08 Sep 2024 14:52:28 GMT

Amazing, so pleased you are sorted @Kingarthur64

Thanks for taking the time to pop back and let me know.

Lesley

Re: 6 month Apple Arcade text link not working

NorfOfTheBorda — Wed, 18 Dec 2024 11:21:21 GMT

Thank you @Kingarthur64!! You just helped me sort this issue too! ❤️

Re: 6 month Apple Arcade text link not working

sonnet — Sat, 13 Dec 2025 14:55:12 GMT

I have changed the string with &id instead of null, but I am still getting the message that I need to update the OS. Even though I am on the latest OS which is iOS 26.2

Any ideas please?

Re: 6 month Apple Arcade text link not working

Alex_H — Sun, 14 Dec 2025 11:10:51 GMT

Hi @sonnet,

Welcome to the EE Community

If you are having problems with the formatting of the link you have received just double check when you are correcting it that it looks like so http://apps.apple.com/gb/carrier?p=EE_ARC6M&a=********** with the stars being replaced by the numbers.

Just with you mentioning adding the &id, it is typically the &a part you may need to correct. If you are still having issues our technical team should be able to send out a correctly formatted link to try and see if that allows you to activate.

Alex

Re: 6 month Apple Arcade text link not working

NattyNoodle — Sun, 21 Dec 2025 20:46:14 GMT

Hi. I’m also trying yo subscribe and having exactly the same issue and messages. All my devices are up to date. None of the suggestions are working. It’s frustrating. Why is EE sending a link that doesn’t work?

Re: 6 month Apple Arcade text link not working

Katie_B — Mon, 22 Dec 2025 08:30:56 GMT

Hi @NattyNoodle.

Thanks for coming here.

I'm sorry you are experiencing issues when clicking the link.

I am going to reach out in private to grab some information to report the issue you are experiencing.

Katie