topic Re: Redeeming rewards in Offers & Add-ons

Redeeming rewards

Kevkav — Tue, 27 Feb 2024 18:06:56 GMT

Hi all , I have been with EE for over 3 months, I also linked it to airtime rewards, I have earned over £10 but it won’t let me redeem, only allows me to gift it . I have contacted EE and airtime rewards on numerous occasions but still cannot redeem, I don’t have a credit problem, I live in the uk and I don’t have a vpn , all of the questions I keep getting asked, has anyone got any ideas on sorting out my problem!

Re: Redeeming rewards

Chris_B — Tue, 27 Feb 2024 18:40:38 GMT

@Kevkav Have you checked your airtime rewards account to make sure your phone number is correct? Or at least entered a phone number. On the airtime rewards app click more and at the top you should see your phone number. If it’s not there click the pen icon at the top and enter your phone number

Re: Redeeming rewards

Kevkav — Tue, 27 Feb 2024 19:17:33 GMT

Hi thanks for your suggestion, but they have my correct phone number, and details, but still unable to redeem!

Sent from Yahoo Mail for iPhone

Re: Redeeming rewards

Leanne_T — Wed, 28 Feb 2024 08:15:00 GMT

Morning @Kevkav

Thanks for coming to the community.

Do you have a business or personal account?

When contacting our mobile guides, have they checked your premium services are turned on?

The Redemptions Support | Redefining Rewards (airtimerewards.co.uk) site does advise this is needed to redeem the credit.

Leanne.

Re: Redeeming rewards

Kevkav — Wed, 28 Feb 2024 10:02:26 GMT

Thanks for your reply Leanne , I will pass this on to airtime rewards.

Re: Redeeming rewards

Leanne_T — Wed, 28 Feb 2024 10:04:32 GMT

Hi @Kevkav

To check you have this set up, please call us first on 150 as Airtime Rewards don't have access to the EE account 🙂

Leanne.

Re: Redeeming rewards

Kevkav — Wed, 28 Feb 2024 10:22:05 GMT

Thanks for your help Leanne , my airltime rewards is now working fully.

Re: Redeeming rewards

Leanne_T — Wed, 28 Feb 2024 10:50:49 GMT

Great news @Kevkav

Thanks for letting me know.

Leanne.

Re: Redeeming rewards

Amberfranklinmk — Fri, 05 Apr 2024 23:21:02 GMT

I took out a contract with ee for a samsung galaxy s24 ultra last week for my mum and downloaded the ee app on my phone and connected airtime rewards through the ee app. Since then I've ordered and received the same phone as my mum for myself through ee as well. And I've just gone to check weather it's still connected to to ee app and I was surprised to find that it wasn't. So it forced me to make another account with my number even though when I pay my ee with of the phone are on the same account.

Re: Redeeming rewards

Christopher_G — Sat, 06 Apr 2024 06:30:13 GMT

Hi @Amberfranklinmk

Welcome to the community.

If you already have an existing account, speak with our Mobile Care team to see if they can be merged.

Chris

Re: Redeeming rewards

Amberfranklinmk — Sat, 06 Apr 2024 09:20:35 GMT

Noth numbers are already on thr same account it's just that ther airtime rewards that I initially connected disconnected itself and I had to create a new airtime rewards and start from the beginning

Re: Redeeming rewards

MZone — Mon, 23 Feb 2026 21:05:04 GMT

I am having the same issue as OP. Can anyone confirm what specific premium services you mean as speaking on live chat to our English challenged friends was no help whatsoever and I was told to turn my handset off/on and try again 🤦🏻‍♂️

Re: Redeeming rewards

Katie_B — Tue, 24 Feb 2026 14:50:54 GMT

Hi @MZone.

I would recommend giving us a call so our customer care team can look into your account.

Please keep us updated following your call.

Katie