topic Re: Marketing Preferences in Offers & Add-ons

Marketing Preferences

unknownuser001 — Sun, 31 Mar 2024 10:19:27 GMT

How do I check and update marketing preferences? I thought I had opted not to be contacted for marketing/sales, but I got a call from ee trying to get me to buy a new phone. How do I check what I agreed to be contacted about?

Re: Marketing Preferences

Leanne_T — Mon, 01 Apr 2024 06:48:19 GMT

Morning @unknownuser001

Welcome to the community.

Please call us on 150 and the team will check your marketing preferences for you.

Leanne 🙂

Re: Marketing Preferences

unknownuser001 — Mon, 01 Apr 2024 10:33:41 GMT

Is there no way to do this through the online account or the app?

Re: Marketing Preferences

Leanne_T — Mon, 01 Apr 2024 14:52:14 GMT

Hi @unknownuser001

You would need to give us a call to get this looked into, or, you can use the message us option in the help section of the EE app if this shows available for you.

Thanks 🙂

Leanne.