topic Re: Roaming pass cannot be added to plan in Offers & Add-ons

Roaming pass cannot be added to plan

Louis2204 — Fri, 29 Mar 2024 21:47:56 GMT

I have three EE essential plans that will need the roaming pass added for use in the USA.

i have messaged 150 on each device saying ‘roaming’ to activate roaming but when I then message to say ‘roaming pass’ and reply ‘yes’ to activate it, each number gets a reply saying the following:

‘Sorry, you need to be on a compatible pay monthly mobile plan. Please call 150 from your EE phone and we'll help fix this for you.‘

does anyone know the fix to this ? Is it something to do with the main owner account or each individual numbers settings etc…

Thanks.

Re: Roaming pass cannot be added to plan

XRaySpeX — Sat, 30 Mar 2024 00:36:46 GMT

@Louis2204 : Are they on contract or PAYG? If on contract, are they on a No Frills plan?

Re: Roaming pass cannot be added to plan

Chris_B — Sat, 30 Mar 2024 09:34:21 GMT

@Louis2204 The clue to fix it is in the message you got back.

“Please call 150 from your EE phone and we'll help fix this for you”