topic Re: Apple One link won’t work in Offers & Add-ons

Apple One link won’t work

tomgr95 — Sun, 24 Mar 2024 13:27:46 GMT

I updated my phone to the IPhone 15 pro max last week. And I’ve gotten Apple One included with my contract for free. The lady in store said I will receive a text with a link to activate my Apple One. I received the link not long after I set up my device. But when I click the link to activate, it says at the bottom that “my phone number could not be verified for the subscription” I’ve checked my EE app and it even says that I have Apple One as an active add on.
I’ve been back and forth with EE on Twitter for the best part of a week. But nothing has came of it.

I there anyone here who’s had the same problem? And if so, how did it get rectified for you?

Re: Apple One link won’t work

Leanne_T — Sun, 24 Mar 2024 15:00:25 GMT

Hi @tomgr95

Thanks for coming here.

Do you have any other Apple add-ons showing in your EE app?

Have you recently changed your number?

Speak soon 🙂

Leanne.

Re: Apple One link won’t work

tomgr95 — Sun, 24 Mar 2024 15:10:23 GMT

Hi! I have the 2.29 per day eu roaming, roam abroad pass, friends and family discount, the usual stuff like that. And no, I haven’t changed my number in many many years!

Re: Apple One link won’t work

Leanne_T — Sun, 24 Mar 2024 15:24:20 GMT

Thanks for checking @tomgr95

If you go into your iPhone Settings and then iCloud and Subscriptions do you have any showing?

Leanne.

Re: Apple One link won’t work

tomgr95 — Sun, 24 Mar 2024 15:26:26 GMT

I just have my shonen jump and Crunchyroll subscriptions appearing

Re: Apple One link won’t work

tomgr95 — Sun, 24 Mar 2024 15:27:56 GMT

If I click EE plan benefits at the bottom, it comes up with a message saying my EE plan doesn’t include any new subscriptions to Apple services. Even though I’m meant to have Apple one

Re: Apple One link won’t work

Leanne_T — Sun, 24 Mar 2024 15:31:40 GMT

Thanks for checking @tomgr95

In this case, I would suggest giving us a call on 150 and the team can check the account to see what is needed to get this sorted for you.

Leanne 🙂

Re: Apple One link won’t work

tomgr95 — Sun, 24 Mar 2024 17:33:37 GMT

I have done so! And I’m happy to say my issue has been resolved 🙂 thank you

Re: Apple One link won’t work

Katie_B — Mon, 25 Mar 2024 07:29:36 GMT

Thanks for coming back and letting us know @tomgr95.

Katie 🙂

Re: Apple One link won’t work

tomgr95 — Mon, 25 Mar 2024 18:34:21 GMT

Well I spoke too soon. Woke up this morning and went to put Apple TV on. Just to find that my Apple One Subscription has cancelled itself. Spent yet another hour on the phone with EE. Now I’m having to wait a further 72 hours whilst they bring up this issue with Apple and whomever else now.

Re: Apple One link won’t work

Christopher_G — Mon, 25 Mar 2024 18:39:38 GMT

Sorry to hear that, @tomgr95. Please keep us updated with what happens.

Chris

Re: Apple One link won’t work

Amalik23 — Sat, 25 May 2024 20:22:34 GMT

I have the same issue do you know how they resolved this. I have phoned them but they couldn’t resolve it but it’s the exact same issue as you

Re: Apple One link won’t work

Amalik23 — Sat, 25 May 2024 20:24:15 GMT

That’s what they said to me

Re: Apple One link won’t work

Jpaw91 — Wed, 12 Jun 2024 06:07:36 GMT

Sorry to hear that mate, I’m having the same problem did they get it sorted for you in the end?

Re: Apple One link won’t work

s7eveyorkshire1 — Wed, 12 Jun 2024 09:50:31 GMT

This phone number could not be verified for this subscription.

Contact EE for help.

Same here and still no joy my 6mths free hopefully starts when it's eventually active and working 😭

Re: Apple One link won’t work

Leanne_T — Wed, 12 Jun 2024 13:31:25 GMT

Hi there @s7eveyorkshire1

Thanks for coming here.

Have you contacted our mobile guides on 150 to get this looked into?

Leanne.