topic Re: Google pixel Watch claim refused in Offers & Add-ons

Google pixel Watch claim refused

shabbychicsam — Tue, 05 Dec 2023 20:42:26 GMT

Hi, I placed an order for the Google pixel 8 on the 16th October because of the offer of a free pixel watch. I paid the upfront amount on the 16th.

The confirmation email from EE didn't come through until the next morning which is the day after the offer ended.

Google are now refusing my claim. Has anyone had a similar problem?

Thanks

Re: Google pixel Watch claim refused

shells2074 — Tue, 05 Dec 2023 21:04:59 GMT

That's well shady EE. Come on now

Re: Google pixel Watch claim refused

James_B — Wed, 06 Dec 2023 08:29:23 GMT

Hi @shabbychicsam,

Welcome to the EE Community. 🙂

I'm sorry to hear there has been an issue with your claim.

Our Customer Care Team will be happy to look into this if you get in touch on 150.

James

Re: Google pixel Watch claim refused

shabbychicsam — Wed, 06 Dec 2023 14:36:50 GMT

Thanks but I've done that and they can't help. Even though I placed the
order on the 16th, EE didn't process it until the 17th and they says they
can't do anything.

Re: Google pixel Watch claim refused

shabbychicsam — Wed, 06 Dec 2023 14:38:00 GMT

Thank you but I've tried that. Even though I placed my order on the evening of the 16th and paid the upfront amount, EE are saying that they didn't process it until the 17th which is frustrating because they offer was showing as available when I ordered it... It's the reason I ordered.

Re: Google pixel Watch claim refused

James_B — Wed, 06 Dec 2023 15:02:40 GMT

I've sent a message to your community inbox @shabbychicsam

James

Re: Google pixel Watch claim refused

SG007 — Sat, 06 Jan 2024 15:52:47 GMT

I bought a Google pixel pro 8 on 15th Dec. It had the watch offer on until this time. I find that I cannot claim on https://reward-promos.com/reward/launch2023/en-GB/claim/purchase-details No-one seems to be able to help at EE or at above. Thanks

Re: Google pixel Watch claim refused

James_B — Sun, 07 Jan 2024 09:47:21 GMT

Hi @SG007,

Welcome to the EE Community. 🙂

Please visit My Claim - Promo Rewards (reward-promos.com) to claim your free gift.

Hope this helps.

James

Re: Google pixel Watch claim refused

kevinddt100 — Fri, 22 Mar 2024 20:54:24 GMT

Hi, I ordered the same date and Google would not provide the watch, EE sent me 5 different receipts.

EE won't let me end the contract as they are in breach of the consumer rights act 2015

I've started court proceedings. How did you get on, happy to post emails from EE. I contacted them at least 6 times about this

Re: Google pixel Watch claim refused

kevinddt100 — Fri, 22 Mar 2024 21:01:24 GMT

Can you answer why EE said to me this has even happened to staff, coming from the head office. Then saying go to the communications ombudsman.

Right of access

Re: Google pixel Watch claim refused

Chris_B — Fri, 22 Mar 2024 22:01:03 GMT

@kevinddt100 It’s a free gift supply by Google not EE. Your contract hasn’t been breached as the free gift doesn’t form part of the contract between yourself EE as it’s a free gift supplied by google. It’s Google who are refusing you the free gift not EE.