topic Re: can’t delete unlimited data add on in Offers & Add-ons

can’t delete unlimited data add on

cb710 — Mon, 04 Sep 2023 10:35:23 GMT

i added an unlimited data add on last month and paid for it this bill, but i wanted to remove it for the next bill in a few weeks. However it’s not coming up as an active add on but still says i have unlimited data, which isn’t on my usual plan. How can i delete this or will I have to pay for it as i’ve already started the next billing month?

thanks

Re: can’t delete unlimited data add on

Leanne_T — Mon, 04 Sep 2023 12:35:30 GMT

Hi @cb710

Thanks for coming here.

You can cancel the data add-on by texting STOP UNLIMITED to 150, does this work for you?

Thanks 🙂

Leanne.

Re: can’t delete unlimited data add on

cb710 — Mon, 04 Sep 2023 17:38:36 GMT

Thank you so much, problem solved !! :))

Re: can’t delete unlimited data add on

James_B — Mon, 04 Sep 2023 17:48:17 GMT

No problem @cb710 🙂

I've marked @Leanne_T's reply as the solution.

James

Re: can’t delete unlimited data add on

Annemarie211 — Fri, 01 Mar 2024 00:12:07 GMT

Can I add my bill on to the 10th

Re: can’t delete unlimited data add on

Leanne_T — Fri, 01 Mar 2024 07:30:23 GMT

Hi @Annemarie211

Would you like to add unlimited data to your next bill?

Leanne 🙂

Re: can’t delete unlimited data add on

phyllbobaggins — Mon, 18 Mar 2024 14:10:44 GMT

How do I do this from my online account. Do not have sim in a phone

Re: can’t delete unlimited data add on

James_B — Mon, 18 Mar 2024 14:12:25 GMT

Welcome to the EE Community, @phyllbobaggins 🙂

Are you able to pop your SIM into a phone temporarily to send the text?

James

Re: can’t delete unlimited data add on

phyllbobaggins — Mon, 18 Mar 2024 14:16:27 GMT

is there no other way i can do it online or via the app?

Re: can’t delete unlimited data add on

James_B — Mon, 18 Mar 2024 14:43:29 GMT

Hi @phyllbobaggins,

Are you able to cancel it via the add-ons tile when your viewing your plan in the EE app?

James