topic Re: No netflix link in Offers & Add-ons

No netflix link

Stevewrightni — Tue, 20 Feb 2024 20:37:54 GMT

I have signed up with a netflix extra that shows on my account, have cancelled my netflix account that i was seperately paying for, however ive received no link or text from ee to connect them?

Re: No netflix link

Katie_B — Wed, 21 Feb 2024 08:28:42 GMT

Hello @Stevewrightni.

Welcome to the community.

If Netflix shows active on your EE account but you have not received a link you will need to give us a call on 150.

Our customer care team will be able to help further.

Katie.

Re: No netflix link

LOpie — Thu, 07 Mar 2024 00:32:27 GMT

Well I tried that and still I cannot see Netflix on my account nor can I access it now as Netflix are asking for payment and put the account on hold!

Re: No netflix link

LOpie — Thu, 07 Mar 2024 00:34:03 GMT

Spent 1/2 hr last week onto customer care and now another 20mins to Netflix and they tried to help but EE app doing updates so can’t access that either! Really hopeless

Re: No netflix link

Christopher_G — Thu, 07 Mar 2024 10:13:07 GMT

Hi @LOpie

Welcome to the community.

Are you able to access your EE App now to see if it's activated as your inclusive extra?

Chris

Re: No netflix link

Jackodad1074 — Sun, 17 Mar 2024 13:22:26 GMT

Same here I’ve set up everything else ok TNT sports and discovery +premium there all work now but when I try the Netflix one it doesn’t take me anywhere it just starts again needing you to press start activation so I’m still paying £10.99 on my ee mobile contract and paying for it again in the EE tv subscription I can not find another way to activate Netflix

Re: No netflix link

Christopher_G — Mon, 18 Mar 2024 07:51:20 GMT

Hi @Jackodad1074

Welcome to the community.

If you speak to our Mobile Care team, they should be able to help you get this set up from our side.

Chris