topic Re: Checkout not working in Offers & Add-ons

Checkout not working

kaitlynturner — Fri, 15 Mar 2024 12:10:54 GMT

The past three days i have been trying to add a samsung tv onto my mobile phone bill. Specifically the Samsung Q60C with TNT sports included. I get as far as confirming my details then after i accept the t&c’s it freezes, doesn’t let me continue any further even when selecting a different TV.

Ive phoned twice and visited a store but feel like i am just going around in circles and getting nowhere. Very frustrating, is there anything else i can do?

Re: Checkout not working

Chris_B — Fri, 15 Mar 2024 13:26:15 GMT

@kaitlynturner have you tried clearing your browser history and cookies and trying again?

Re: Checkout not working

kaitlynturner — Fri, 15 Mar 2024 16:04:43 GMT

I just tried this, same outcome unfortunately. Is there anything else i can try?

Re: Checkout not working

Leanne_T — Fri, 15 Mar 2024 16:23:45 GMT

Hi @kaitlynturner

If you are unable to complete the order online, you would need to call us again on 150 and the team can look into adding this for you.

Leanne.

Re: Checkout not working

kaitlynturner — Fri, 15 Mar 2024 16:42:35 GMT

Hey Leanne,

I would happily call 150 again, however the previous times i’ve phoned i’ve been told that the team are unable to add TVs and that it is an online service instead.

Should i still call anyway?

Re: Checkout not working

Leanne_T — Fri, 15 Mar 2024 16:46:46 GMT

Thanks for the quick reply @kaitlynturner

If the team are unable to add the TV, they can make checks on your account, check stock availability and raise a support ticket if needed to get this looked into for you.

Leanne.