topic Re: Not receiving EE Perk password reset in Offers & Add-ons

Not receiving EE Perk password reset

ProfessorWoland — Mon, 12 Feb 2024 13:46:23 GMT

I've tried a bunch of times to reset my EE Perk password and I am not receiving the emails. I am trying to log in using my corporate email address on the EE Perk site but when I try and reset the password I do not receive an email. I have checked my junk mail too and it is not there. Any ideas on how to resolve?

Re: Not receiving EE Perk password reset

Leanne_T — Mon, 12 Feb 2024 15:29:42 GMT

Hi @ProfessorWoland

Thanks for coming to the community 🙂

Hoe long ago did you register for a perk account?

Did you originally use the work email when you registered?

Leanne 🙂

Re: Not receiving EE Perk password reset

ProfessorWoland — Tue, 13 Feb 2024 11:23:56 GMT

Hi, it was within the last two years. I registered with my work account and I am trying to log in with my work account too.

EDIT, just removed my work email as I thought this was a DM and not a public forum reply 🙂

Re: Not receiving EE Perk password reset

Leanne_T — Tue, 13 Feb 2024 11:32:38 GMT

Thanks so much @ProfessorWoland

I have sent you a private message to get these details from you and help you get this sorted 🙂

Leanne.

Re: Not receiving EE Perk password reset

ProfessorWoland — Tue, 12 Mar 2024 13:52:09 GMT

Anyone else in the community finding it near impossible to use perks? From not getting password resets, to not getting registration emails when the account is reset, having to have messages passed on to the perks team rather than speaking to them directly, should it really be this hard to remain a customer of EE?

I just want to use one of my company offers. I've been happy customer of EE but is this isn't sorted I'll have to use one of the offers with another firm.

This shouldn't be so hard just to log into the perk website.

Re: Not receiving EE Perk password reset

Leanne_T — Tue, 12 Mar 2024 13:56:06 GMT

Hi @ProfessorWoland

Thanks for coming back to us.

I am sorry to hear this and have replied to the private message now.

Thanks.

Leanne.

Re: Not receiving EE Perk password reset

ProfessorWoland — Tue, 12 Mar 2024 19:21:11 GMT

I’ve been trying for a month to get my perk access fixed I’ve had zero luck. I’m on the verge of moving to another company.

if they fix this for you please let me know how.

Re: Not receiving EE Perk password reset

ProfessorWoland — Tue, 12 Mar 2024 19:27:48 GMT

Has anyone in this thread ever had their issue fixed? I’ve been trying for a month.

Re: Not receiving EE Perk password reset

ProfessorWoland — Tue, 12 Mar 2024 19:32:26 GMT

I still don’t have access it’s saying my details are invalid now. Never got a confirm confirmation email.

please escalate this to someone who can help as I’ve been repeating myself on DMs for a month now.

Re: Not receiving EE Perk password reset

Leanne_T — Wed, 13 Mar 2024 07:41:55 GMT

Hi @ProfessorWoland

I will certainly help you get this looked into and have replied to your private message.

Leanne.