topic Re: Gamepass in Offers & Add-ons

Gamepass

Ruins3696 — Sat, 09 Mar 2024 17:12:59 GMT

I’m trying to activate my free 12 month game pass subscription and I keep getting this message any ideas

Re: Gamepass

Christopher_G — Sun, 10 Mar 2024 08:26:25 GMT

Hi @Ruins3696

Welcome to the community.

Could you try again this morning and let me know if it's working please?

Chris

Re: Gamepass

Ruins3696 — Sun, 10 Mar 2024 10:57:24 GMT

Nope still not working have contacted EE awaiting response

Re: Gamepass

stevieh4130 — Mon, 11 Mar 2024 13:26:02 GMT

I have exactly the same issue. Tried different devices and browsers but get the same response.

Re: Gamepass

Leanne_T — Mon, 11 Mar 2024 15:49:23 GMT

Hi @stevieh4130

Thanks for coming here.

Do you have the Game Pass add-on showing in your EE app?

Leanne.

Re: Gamepass

Ruins3696 — Mon, 11 Mar 2024 15:53:38 GMT

Nope only if I log in via EE website

Re: Gamepass

Leanne_T — Mon, 11 Mar 2024 15:57:37 GMT

Hi @Ruins3696

Have you been in touch with our mobile guides to get this looked into?

Leanne.

Re: Gamepass

Ruins3696 — Mon, 11 Mar 2024 16:16:42 GMT

Called 150 on Saturday they are sending it to another team and should hear in approx 5 working days

Re: Gamepass

Leanne_T — Mon, 11 Mar 2024 16:35:35 GMT

Let us know how you get on when you hear back @Ruins3696

Leanne.

Re: Gamepass

stevieh4130 — Thu, 14 Mar 2024 15:03:46 GMT

Same situation as Ruins3696. On full works 900 with a 12M entitlement but can't add via website and the APP sends me to a store but doesn't give me any option to add or manage gamepass,