topic Re: Netflix activation link in Offers & Add-ons

Netflix activation link

ktlj12 — Sat, 09 Mar 2024 11:08:31 GMT

I chose Netflix as an inclusive add on and I received a link a while back, I was not ready to proceed with joining at that time. I have now clicked on the link had the normal message of its expired send a new link. I have pressed that and I have not received a text. its still included in my inclusive extras and it seems like the only way to add it is through the SMS link. I did transfer my number when I got the phone, could this be the issue? can anyone help point me in the right direction.

Re: Netflix activation link

ktlj12 — Sat, 09 Mar 2024 11:04:26 GMT

Re: Netflix activation link

XRaySpeX — Sat, 09 Mar 2024 12:15:46 GMT

Have you PICKed that inclusive extra?

Re: Netflix activation link

ktlj12 — Sat, 09 Mar 2024 12:19:59 GMT

Yes I picked it when I bought the phone and contract a month ago. And it's one of my active inclusives on my EE page

Re: Netflix activation link

Christopher_G — Sat, 09 Mar 2024 13:10:09 GMT

Hi @ktlj12

If you speak with our Mobile Care team, they may be able to remove and re-add the inclusive extra so that you can begin the set up journey again.

Chris