topic Re: Apple TV+ verification code android in Offers & Add-ons

Apple TV+ verification code android

SBN — Tue, 31 Jan 2023 13:37:48 GMT

I recently purchased the Fullworks package which entitles me to Apple TV +. However each time I have tried to set it up, I get to the stage where Apple site wants a phone number to send a verification code. When I enter my mobile number, I receive a notification that "This phone number is not eligible for this promotion. Contact EE to confirm your eligibility"

I have contacted Support several times. Each time I am left with a promise that I will be contacted in a time frame between 10 mins and 24 hours by second-level technical support and then the IT department.

No resolution however.

Re: Apple TV+ verification code android

Leanne_T — Tue, 31 Jan 2023 15:10:38 GMT

Hi @SBN

Thanks for coming here.

Do you have the Apple TV+ add-on showing in your My EE?

Speak soon.

Leanne.

Re: Apple TV+ verification code android

SBN — Tue, 31 Jan 2023 15:22:23 GMT

No it does not.

Re: Apple TV+ verification code android

Leanne_T — Tue, 31 Jan 2023 15:31:53 GMT

Hi @SBN

Can you log into your My EE and select Menu > Plans, then Inclusive Extras & add-ons then select Inclusive Extras and follow the steps to select the pass, does this activate Apple TV+?

Leanne.

Re: Apple TV+ verification code android

SBN — Tue, 31 Jan 2023 16:19:56 GMT

Inclusive Extras does not show the option of Apple Tv or Apple Arcade. Just BT Sport.

May I know whether you have successfully solved this problem before or are just trying to be helpful?

Re: Apple TV+ verification code android

Leanne_T — Tue, 31 Jan 2023 16:22:24 GMT

Hi @SBN

I am trying some suggestions to see if this can be resolved on the community for you, as this is not showing the option our mobile care team will need to look into this in my detail. Please try calling us again for this to be looked into further.

Leanne.

Re: Apple TV+ verification code android

SBN — Tue, 31 Jan 2023 16:26:18 GMT

I have tried to call 5 times already and spent copious amounts of time on the phone with different solutions which turn out to be "suggestions" which do not work. Extremely frustrating

Re: Apple TV+ verification code android

Leanne_T — Tue, 31 Jan 2023 16:29:29 GMT

The team will need to run through some troubleshooting to help you get this resolved and Apple TV+ set up @SBN

If these have not worked the team will then run through the next steps with you.

Leanne.

Re: Apple TV+ verification code android

SBN — Thu, 02 Feb 2023 11:20:07 GMT

After a merry dance around the houses for several days with several very helpful people, after raising an official complaint, EE confirmed that the Full Works package which contains Apple TV+ and Arcade does not work without an iPhone!!!

In fact, they took steps in the last 48 hours to change the options on the website to separate the tariffs so that it is explicitly for iPhone or not. They will also train the various staff members about it.

Re: Apple TV+ verification code android

PD33 — Sat, 04 Feb 2023 20:42:48 GMT

I got a bit further, the add on is available on my package, but they will not send the verification code as it doesn't recognise my android phone number. I should be able to watch the free 6 months on my smart tv with the apple app, but i cant get the verification code sent so i cant use this 'benefit'. I wouldn't have taken a contract out with EE if I had know the apple tv that runs on smart TV cant be activated without having an i phone with EE.

Re: Apple TV+ verification code android

Katie_B — Sun, 05 Feb 2023 07:30:33 GMT

Good morning @PD33.

Welcome to the community.

Was anything further advised when you spoke with our technical care team?

Katie

Re: Apple TV+ verification code android

PhilD68 — Wed, 06 Mar 2024 08:36:33 GMT

You are not the only one. I'm in exactly the same boat, trying to activate my 6 month apple tv trial on my smart tv, but apple won't recognise my ee Samsung phone number. Really need to see how this is resolvable, there was no mention of requirements for this.

PD33 thanks for your persistance so far, hopefully EE can deliver a solution to this disappointing situation.

Re: Apple TV+ verification code android

James_B — Wed, 06 Mar 2024 11:58:13 GMT

Welcome to the EE Community, @PhilD68 🙂

Have you tried activating it on your EE phone first?

James

Re: Apple TV+ verification code android

PhilD68 — Wed, 06 Mar 2024 14:42:23 GMT

Yes, but it still requires phone verification.

I get phone number not recognised , contact EE message.

Re: Apple TV+ verification code android

James_B — Wed, 06 Mar 2024 15:07:02 GMT

Hi @PhilD68,

Please get in touch with our Customer Care Team on 150 so we can make sure the benefit is set up correctly on your EE account.

They'll be happy to help.

James

Re: Apple TV+ verification code android

PD33 — Thu, 07 Mar 2024 11:18:49 GMT

I did contact EE support. they said it was an issue for apple support. not ee support. apple support said it was an EE support issue. so both teams proved to be useless. I will not renew with EE when the contract is up because ee support blame apple support and vice versa. both wasted my time and money

Re: Apple TV+ verification code android

James_B — Thu, 07 Mar 2024 13:31:19 GMT

Was it the Technical Support Team you spoke to, @PD33?

James

Re: Apple TV+ verification code android

PhilD68 — Tue, 19 Mar 2024 09:55:54 GMT

I now have appletv. It may have been something with my handover between bttv to eetv. Rang 150 and they passed me over to bt technical team who sorted it at their end and checked it worked with me.