topic Re: Apple Arcade addon text link not working - cannot connect in Offers & Add-ons

Apple Arcade addon text link not working - cannot connect

PatCogan — Sat, 20 Jan 2024 20:02:15 GMT

I have activated this add-on and received the text message with registration link. But when I press the link I get a “Cannot Connect” from the app store. The add-on is shwoing as active in My EE

Re: Apple Arcade addon text link not working - cannot connect

Katie_B — Sun, 21 Jan 2024 07:39:09 GMT

Hello @PatCogan.

Welcome to the community.

Are you connected to WiFi when clicking the link?

Katie

Re: Apple Arcade addon text link not working - cannot connect

debsfish — Sun, 21 Jan 2024 12:26:08 GMT

I am having same issue. I am connected to internet.

Re: Apple Arcade addon text link not working - cannot connect

Katie_B — Sun, 21 Jan 2024 13:16:38 GMT

Hi @debsfish.

If you are connected to WiFi please could you disconnect then try opening the link again.

Katie

Re: Apple Arcade addon text link not working - cannot connect

debsfish — Sun, 21 Jan 2024 14:28:16 GMT

Hi. I’ve tried this a number of times but still getting same message and unable to connect.

Re: Apple Arcade addon text link not working - cannot connect

PatCogan — Mon, 22 Jan 2024 20:02:59 GMT

I tried disconnecting from wifi and clicked again - same issue.

Re: Apple Arcade addon text link not working - cannot connect

PatCogan — Mon, 22 Jan 2024 21:09:41 GMT

Looking at the link I’ve been sent in the sms text it looks like there might be an error happening - I don’t want to paste the whole link in here, but in the middle of it there is a "null=123456789” (the 123456789 is a number I made up - the number in the text is different), but my point is to check whether the “null” string is valid? I work in IT and in my experience the string “null” often appears when something has gone wrong.

Re: Apple Arcade addon text link not working - cannot connect

PatCogan — Mon, 22 Jan 2024 21:36:21 GMT

I have fixed it! There is definitely a bug in the code that generates the links that go into the text.

To work around the issue I thought through what should be in place of the null, from my experience I guessed that if I replaced the string “null” with the string "&id=“ (ampersand id equals) it might work as the long number was likely an id. I left everything else in the link as it was. I then pasted my edited link into the phones safari browser address bar, I was then asked did I want to open the link in the app store - clicked yes, and then had a message saying Apple Arcade was being provided to me by EE. And I had Apple Arcade!

Katie_B I am happy to DM you the original link that didn’t work along with the link that worked for me if you want. Then I think it needs to be escalated within EE to get the issue resolved properly in the code that generates the outbound sms texts.

Re: Apple Arcade addon text link not working - cannot connect

tomb777 — Wed, 06 Mar 2024 09:55:10 GMT

I am having the same issue, Have replaced 'null' with '&id=' but no joy. Still getting can't connect. Are you able to share the link to me via DM to try?

Re: Apple Arcade addon text link not working - cannot connect

Leanne_T — Wed, 06 Mar 2024 11:16:18 GMT

Morning @tomb777

Do you have Apple Arcade showing in your EE app add-ons?

Leanne.

Re: Apple Arcade addon text link not working - cannot connect

tomb777 — Wed, 06 Mar 2024 11:30:43 GMT

Yes, it is showing as active until 5th Sept. But the link provided by text is broken when trying to access through the app store.

Re: Apple Arcade addon text link not working - cannot connect

Leanne_T — Wed, 06 Mar 2024 12:28:07 GMT

Thanks @tomb777

If the link is not working, please call us on 150 and the team will get this looked into for you.

Leanne.

Re: Apple Arcade addon text link not working - cannot connect

Justcallmejj — Thu, 25 Apr 2024 08:38:58 GMT

Thank you for taking the time to post your fix! Worked for me perfectly ✨

Re: Apple Arcade addon text link not working - cannot connect

Steele1759 — Wed, 21 Aug 2024 11:26:28 GMT

Thanks mate, this worked for me.

The fact that you solved this issue back in January and still hasn’t been fixed by EE is a bit worrying as a new customer…

Re: Apple Arcade addon text link not working - cannot connect

Carlosaberto22 — Fri, 27 Sep 2024 18:36:07 GMT

Same for me, changing null to &id worked. Thanks

Re: Apple Arcade addon text link not working - cannot connect

MajesticPlums — Fri, 04 Oct 2024 21:39:59 GMT

You legend. That actually worked!!

Re: Apple Arcade addon text link not working - cannot connect

Simonsloth — Tue, 07 Jan 2025 20:24:17 GMT

Thank you so much. This worked for me!

I replaced Null= with &id=

A year later and you’re still helping people with your solution given the issue is recurring.

Re: Apple Arcade addon text link not working - cannot connect

m88bie — Tue, 08 Apr 2025 22:51:04 GMT

Thank you so much, I can confirm this worked for me today as a new customer. Original link would not work, replaced Null= with &id= and worked first time.