topic Re: Re: Roam abroad pass in Offers & Add-ons

Re: Roam abroad pass

DavidMarriott99 — Thu, 29 Feb 2024 07:30:00 GMT

Beware sneaky EE mobile phone costs! In January 2023 I put My wife on a "roam abroad pass" at £10 a month but forgot to take off at the end of the holiday. Not only that but sneakily EE increased the cost to £15 in April then to £25 a month in October. Not happy at all. I feel robbed.

Re: Re: Roam abroad pass

Katie_B — Thu, 29 Feb 2024 07:36:08 GMT

Hello @DavidMarriott99.

Thanks for coming here.

The Roam Abroad Pass is a monthly rolling add-on which needs to be removed once you have returned to the UK to stop being billed.

If you wish to discuss this further please give us a call on 150.

Katie

Re: Re: Roam abroad pass

Chris_B — Thu, 29 Feb 2024 08:22:54 GMT

@DavidMarriott99 It was added to the account so it needs to be removed when not needed.