topic Re: Can't add xbox gamepass to my account in Offers & Add-ons

Can't add xbox gamepass to my account

Neilmck33 — Wed, 21 Feb 2024 09:10:52 GMT

Hi, I've recently switched from BT broadband to EE broadband (yes, I know it's the same) and I had added XBOX gamepass to my BT account. Obviously when the account switched that subscription expired.

When I try to add it via the account page - (app or web browser on laptop) I can get to the page to add it (for £0 which is a nice surprise) but when I click on "add" it simply returns an error saying "can't do that right now, try again later".

Is this an issue with the service or with the account switchover?

Anyone else experiencing this?

Thanks in advance for any help/insight.

Re: Can't add xbox gamepass to my account

robjouk — Wed, 21 Feb 2024 10:10:25 GMT

I have also just tried and got the same issue.

Re: Can't add xbox gamepass to my account

Davewato — Wed, 21 Feb 2024 10:22:42 GMT

I'm having the same issue. Has anyone managed to sort this??

Re: Can't add xbox gamepass to my account

Katie_B — Wed, 21 Feb 2024 12:07:14 GMT

Good afternoon @Neilmck33.

If you are unable to add the Xbox Game Pass to your account online please give us a call on 150.

Our customer care team will be more than happy to help get this added for you.

Katie 🙂

Re: Can't add xbox gamepass to my account

robjouk — Wed, 21 Feb 2024 13:13:25 GMT

I have just spoken to 150 and it has been passed to the backend team and they are saying 5 days.

Hope not the same team trying to merge our accounts.

thanks

Rob

Re: Can't add xbox gamepass to my account

Rlarkin1 — Sat, 13 Apr 2024 20:28:37 GMT

Having the same issue. I thought it was just me. (I know I’m commenting on an old post here)

Re: Can't add xbox gamepass to my account

Leanne_T — Sun, 14 Apr 2024 07:02:17 GMT

Hi @Neilmck33

Thanks for coming to the community.

Do you have a mobile or broadband account?

Have you received a text or email with a link to set up the Game Pass?

Leanne.

Re: Can't add xbox gamepass to my account

Rlarkin1 — Sun, 14 Apr 2024 08:31:41 GMT

Hi,

Yeah I have a mobile and broadband account. I took the broadband out a few weeks ago and they said it comes with 6 months free games pass. I spoke to live chat and unfortunately they’ve attempted to add the £12 a month on my bill. I said, is this free? They said yes, but my add on says £12 per month so I refuse to activate it.

let me screenshot the issue.

Re: Can't add xbox gamepass to my account

Rlarkin1 — Sun, 14 Apr 2024 08:32:56 GMT

It won’t allow me to add that, also the advisor over live chat has added the £12 per month to my bill gamespass which I said no it was supposed to be free.

Re: Can't add xbox gamepass to my account

John-C — Mon, 15 Apr 2024 11:24:40 GMT

Hi @Rlarkin1, sorry you're having trouble claiming the Game Pass. I've sent you a Private Message so you can get in touch with us for help.

Cheers

John

Re: Can't add xbox gamepass to my account

Milliemops01 — Tue, 04 Jun 2024 20:21:06 GMT

I’m having the same issue. The app is so rubbish! Not user friendly whatsoever.

Re: Can't add xbox gamepass to my account

Rlarkin1 — Tue, 04 Jun 2024 20:34:24 GMT

Had the same issue few months back. I had to call them and they transferred me to some tech department which within several working days ended up emailing me a link to claim the gamespass. You’ll get it if you’re eligible, just have to call 150 (unfortunately)

To be fair, I’m going through this same issue again so will have to call 150 tomorrow. Took out Series X console deal with 24m Gamespass, no text, or email, nothing unfortunately.

edit: Yes, I agree, the app is really frustrating and needs working on. Should be straight forward to claim a gift that was given with purchase!