topic Re: Help in Offers & Add-ons

Help

EJP12 — Tue, 20 Feb 2024 20:40:59 GMT

Please can someone help with sorting my EE perks?… it keeps saying that there is a problem at EE end … driving me insane!
After trying more than 3 times you can no longer try again for a certain amount of time… iv tried on different days & different times and still get the same error message!

Re: Help

Katie_B — Wed, 21 Feb 2024 08:30:04 GMT

Hello @EJP12.

Welcome to the community.

Please could you share a screenshot of the error you are seeing? before posting this ensure no personal information shows.

Katie 🙂

Re: Help

EJP12 — Wed, 21 Feb 2024 08:33:35 GMT

this is what it does on all my added extras… and Iv tried different times and several days too.

thanks

Liz

Re: Help

Katie_B — Wed, 21 Feb 2024 08:43:29 GMT

Thanks for providing the screenshot @EJP12.

Are you trying to log in to your EE Perks? if yes, are you using this page HERE?

Katie

Re: Help

EJP12 — Wed, 21 Feb 2024 08:53:00 GMT

No I’m following the link that was sent to me via txt…. But having tried the link above it actually won’t let me register with my email address it’s saying I need a company’s email address and I don’t have one?

I took the full works sim plan out with the 3 additional perks and that’s what I’m trying to activate.

Re: Help

EJP12 — Wed, 21 Feb 2024 08:57:42 GMT

then I try to register and get this ….

Re: Help

Katie_B — Wed, 21 Feb 2024 09:02:27 GMT

Hi @EJP12.

EE Perks is a discount scheme for those working at eligible companies, so please ignore that link.

Are you trying to activate your inclusive extras?

What extras did you choose?

Katie 🙂

Re: Help

EJP12 — Wed, 21 Feb 2024 09:00:29 GMT

Im trying but it’s proving a very difficult job…. Netflix, Microsoft and Xbox… non of the links are working and I can’t actually do anything with them I get the first error that I sent to you all the time

Re: Help

Katie_B — Wed, 21 Feb 2024 09:03:59 GMT

I am sorry to hear this and understand how frustrating this may be @EJP12.

If non of your links are working please give us a call on 150.

Our customer care team will be able to resolve this for you.

Katie