topic Re: Re: How to remove add ons? in Offers & Add-ons

Re: How to remove add ons?

SoulJacker73 — Fri, 26 Jan 2024 08:09:48 GMT

On my app it says tnt sports cannot be removed! I don't want it and don't want to pay for it, how do I delete it please?

Re: Re: How to remove add ons?

Katie_B — Fri, 26 Jan 2024 10:08:28 GMT

Hi @SoulJacker73.

Welcome to the community.

Is this showing chargeable on your EE bill?

Are you aware if it could be an Inclusive Extra?

Katie

Re: Re: How to remove add ons?

SoulJacker73 — Fri, 26 Jan 2024 12:25:56 GMT

It says £20 per month and is non removable, but I don't want it. Why am I
being charged for something I don't want with no option to remove?????

Re: Re: How to remove add ons?

Katie_B — Fri, 26 Jan 2024 12:34:30 GMT

Hi @SoulJacker73.

Please give us a call on 150 and our customer care team will be able to remove this for you.

Katie

Re: Re: How to remove add ons?

shahzaibvirk — Tue, 20 Feb 2024 22:16:10 GMT

I want to remove add ons from my bill

Re: Re: How to remove add ons?

shahzaibvirk — Tue, 20 Feb 2024 22:18:01 GMT

i want to remove add ons from bill

Re: Re: How to remove add ons?

Leanne_T — Wed, 21 Feb 2024 08:03:27 GMT

Hi @shahzaibvirk

Which add-ons would you like to remove?

Leanne 🙂

Re: Re: How to remove add ons?

shahzaibvirk — Wed, 21 Feb 2024 19:15:43 GMT

Hi @Leanne_T Leanne

Hope you are doing well

That add-ons which I had put mistakenly unlimited one 31.99 pounds one so can you please remove that one from my bill because on Friday my direct debit will go please sort my issue

Thank you

Re: Re: How to remove add ons?

Katie_B — Thu, 22 Feb 2024 07:29:08 GMT

Hello @shahzaibvirk.

Welcome to the community.

We have no account access here on the community so unable to remove add-ons on your behalf.

You can remove them within your EE account online, if this option does not appear then please give us a call on 150.

Katie 🙂