topic Re: Apple Music benefit - what a nightmare!! in Offers & Add-ons

Apple Music benefit - what a nightmare!!

holdenmj72 — Fri, 21 Jul 2023 12:57:55 GMT

This is a warning to anybody who is looking to add apple music as an inclusive benefit - it doesn't work (particularly if you have an Android device). If you get an activation link to activate your subscription, Apple won't grant access through EE. This is something that needs sorting out a.s.a.p as it was a big part in my decision to leave my previous provider. I joined last week and I still don't have access to the benefit.

Re: Apple Music benefit - what a nightmare!!

Chris_B — Fri, 21 Jul 2023 13:32:27 GMT

@holdenmj72 It does work and many people have it working on android. Have you setup an Apple Music account? You need that in order to link the smart benefit to the Apple Music account.

Re: Apple Music benefit - what a nightmare!!

holdenmj72 — Fri, 21 Jul 2023 13:44:30 GMT

Chris,

I've been liaising with EE technical department on this for the last two days and they are struggling with the issue. I have set up an apple id and when I use the link to get me to apple music app I get the message 'No subscription through EE'. I then get directed to the paying options.

Your technical department have confirmed that there are issues. It should be a simple process.

I'd welcome any suggestions

Mark

Re: Apple Music benefit - what a nightmare!!

Gsk — Tue, 15 Aug 2023 20:09:38 GMT

Having exactly the same issue! Changed to this benefit and now it just says no subscription found through EE when I click the activation link. Be interested to see if you found a resolution?

Re: Apple Music benefit - what a nightmare!!

James_B — Wed, 16 Aug 2023 06:46:06 GMT

Hi @Gsk,

Welcome to the EE Community. 🙂

If your subscription hasn't activated within 24 hours, please get in touch with Customer Care so a member of the team can help.

Thanks

James

Re: Apple Music benefit - what a nightmare!!

Lambonumber5 — Fri, 10 Nov 2023 18:45:24 GMT

Did you ever resolve it? I'm having the same issue

Re: Apple Music benefit - what a nightmare!!

chrislondon77 — Sat, 18 Nov 2023 13:34:03 GMT

Same issue, it's almost been two weeks now since I first tried to enable Apple Music on my account. Countless conversations with EE, their technical department, Apple and their tech guys - and no luck. A total disaster.

I can only speculate this is down to the fact I've had this add-on before and/or I've had my personal AM account before opting for the EE add-on.

Re: Apple Music benefit - what a nightmare!!

Lambonumber5 — Sat, 02 Dec 2023 13:24:00 GMT

Update : I had the same issue and attempted resolutions as described above i.e. Cust Service removing and re-activating, complaining, speaking with Apple support... and none of it worked.

The following worked for me :

In my last complaint I just asked them to de-activate so I could use a different inclusive extra, which EE CS did, properly this time.
I checked and it showed up in app as being available as an Inclusive Extra (i.e. it didn't show a date when it could be changed).
I reactivated it myself in the EE and app and DID NOTHING ELSE for 24 hours (I did NOT go into the Apple music app).
The following evening I went into the Apple music app on my android phone and it worked first time.

Hope this helps.

Re: Apple Music benefit - what a nightmare!!

Leanne_T — Sat, 02 Dec 2023 13:26:28 GMT

Thanks for sharing @Lambonumber5

Leanne.

Re: Apple Music benefit - what a nightmare!!

chrislondon77 — Sat, 02 Dec 2023 15:36:39 GMT

I can't believe it but my issue was caused by the fact we didn't give enough time for the add-on to be "properly" inactivated before trying to activate it again (see Lambonumber5's reply). It has taken almost three weeks to finally get a chance to talk to someone at the EE technical team who explained you need to (1) remove the add-on, (2) wait around 24h and only then attempt to (3) enable it again. Apparently the second step is critical as it allows for any old subscriptions to get properly sync-ed up with Apple.

Re: Apple Music benefit - what a nightmare!!

Al94Mf — Sun, 18 Feb 2024 21:02:03 GMT

Hi,

What extra did you add in app for 6 month free , was it the apple arcade ?

Thanks

Re: Apple Music benefit - what a nightmare!!

Leanne_T — Mon, 19 Feb 2024 07:27:53 GMT

Hi @Al94Mf

Thanks for for coming to the community.

You can text MUSIC to 150 to get the offer.

Leanne.

Re: Apple Music benefit - what a nightmare!!

Al94Mf — Mon, 19 Feb 2024 10:38:17 GMT

Hi Leanne,

I did try that but said my membership ended which it would have as went from a handset contract to a new sim contract but not seemed to have updated apple music 🤔

Thanks

Re: Apple Music benefit - what a nightmare!!

Leanne_T — Mon, 19 Feb 2024 10:41:10 GMT

Thanks @Al94Mf

Have you had the free offer previously?

Or, did you have Apple Music as an Inclusive Extra?

Leanne.

Re: Apple Music benefit - what a nightmare!!

Al94Mf — Mon, 19 Feb 2024 10:41:19 GMT

Yeah I did but with the new sim only deal EE have done 6 month free then a cost after that.

Thanks

Alan

Re: Apple Music benefit - what a nightmare!!

Leanne_T — Mon, 19 Feb 2024 10:42:55 GMT

Thanks @Al94Mf

If your SIM pay monthly plan includes Inclusive Extras, then you’ll be able to add Apple Music as one of these. Or, if your plan gives you the option to add Apple One, this includes Apple Music.

Leanne.

Re: Apple Music benefit - what a nightmare!!

Al94Mf — Mon, 19 Feb 2024 12:24:32 GMT

Thank you I will have a look.

Thanks

Alan

Re: Apple Music benefit - what a nightmare!!

Leanne_T — Mon, 19 Feb 2024 12:32:25 GMT

No problem @Al94Mf

Leanne 🙂

Re: Apple Music benefit - what a nightmare!!

Mystiqueen — Mon, 19 Feb 2024 12:49:29 GMT

I had the same problem but I had spotify from another providor so just ended up using that.

Re: Apple Music benefit - what a nightmare!!

CrashedDisk — Sun, 29 Sep 2024 10:57:59 GMT

OK had all the same problems everyone mentioned and was getting annoyed. I have an Android phone (Google PIxel) and I managed to get the problem sorted by installing the Apple Music app from the Google Play store and then trying to redeem the offer, the app then opened and allowed me to continue.

I hope this helps it should be simpler but this seemed to work for me