topic Re: Rewards in Offers & Add-ons

Rewards

DJGAZZA — Fri, 16 Feb 2024 18:00:04 GMT

Is anyone else having trouble with registering for rewards on this rubbish app like me I keep trying to finish it but it just says can not complete tye later what a waste of space EE are and nobody will even help me with it nobody to talk to on their messaging service just a pathetic chat it that says the same thing every time?

Re: Rewards

Chris_B — Fri, 16 Feb 2024 18:59:43 GMT

@DJGAZZA What ate you trying to register?

Re: Rewards

XRaySpeX — Sat, 17 Feb 2024 18:56:12 GMT

What rewards?

Re: Rewards

DJGAZZA — Sat, 17 Feb 2024 19:16:04 GMT

The in app rewards what else could it be? Won't let me finish the registration keeps saying unable to complete try again sick of nothing but **bleep**-ups with EE and this is only 2 weeks into having this useless SIM card still no help and I do not have a clue what you put up as well so not didn't help me in any way

Re: Rewards

Chris_B — Sat, 17 Feb 2024 19:26:48 GMT

@DJGAZZA Again what rewards? Air time rewards ? Weare8 rewards? There are others but you need to give a clue and stop just saying rewards.

Do you have a weare8 account?

Do you have an Air times rewards account?

Re: Rewards

DJGAZZA — Sat, 17 Feb 2024 19:32:17 GMT

Airt time rewards and as for that we are 8 what a waste of space or is no good to me that so just this airtime that won't let me finish the registration for it so means I can not entre any competitions for it either even though I have a EE account beginning to wonder if I should change company as no help from anyone at all

Re: Rewards

Chris_B — Sat, 17 Feb 2024 19:34:16 GMT

@DJGAZZA Have you download the airtime rewards app ? Did you create an account? Did you link that’s to your phone number ? That’s all you need to do there is nothing you need to do in the my EE app to link this up.

Re: Rewards

DJGAZZA — Sat, 17 Feb 2024 19:34:57 GMT

And as I said not getting any help anywhere and you think I just want to complain gees man

Re: Rewards

XRaySpeX — Sat, 17 Feb 2024 20:08:18 GMT

For instance, there's a scam going around about EE rewards points. I dunno whether you had fallen for that.

Re: Rewards

Leanne_T — Sun, 18 Feb 2024 07:29:57 GMT

Hi @DJGAZZA

Thanks for coming here.

Which reward are you trying to register for? is this Airtime Rewards?

If you log into the EE app and select Rewards, do you have a 'complete sign up' message showing?

Leanne.

Re: Rewards

DJGAZZA — Sun, 18 Feb 2024 14:58:28 GMT

Gees doesn't anyone on here read messages properly I said it won't let me finish the registration is that hard to understand getting nowhere on here or even with EE themselves nobody will bloody help me and yes I am getting angry now seen as people keep repeating is it this rewards or that rewards when I already said airtime rewards to begin with yet still no help does anyone on here know anything or even help people?

Re: Rewards

Leanne_T — Sun, 18 Feb 2024 15:05:53 GMT

Hi @DJGAZZA

I am sorry we would need to take details on the forum to help you get this sorted.

Can you attach a screenshot of the error message you get removing any personal details?

Have you entered your mobile number and card details when signing up for Airtime Rewards?

Leanne.

Re: Rewards

DJGAZZA — Sun, 18 Feb 2024 15:13:28 GMT

Well if people in your bloody store won't help then is there any point besides I will not take screenshots and post them on a public message board incase of private information getting out as I said this is a publice area and no pictures or private things will be posted as I have been scammed before and will not take any chances as I said if nobody in your store is willing to help then I may as well got to the ombudsman and put a complaint in as this is getting nowhere on here just proves that EE are a very poor company that are just after people's money and not bothered about giving a descent service out to customers plus still trying to get some damn help with the very poor signal as well that the store refused to help me with so I won't trust anyone on here

Re: Rewards

Leanne_T — Sun, 18 Feb 2024 15:22:33 GMT

I am sorry to hear this @DJGAZZA

I understand, and if you have any any personal details showing on the EE app where the message is showing please remove the details, this would help me to see what is needed to help you get set up.

If you prefer please give us a call on 150, the team can help you get Airtime Rewards set up and go through everything with you.

Leanne.

Re: Rewards

DJGAZZA — Mon, 19 Feb 2024 16:48:05 GMT

Sorry removing personal information will not help me as that means I have to put it all back again not happening as I said as nobody instore was willing to help me out why should I be bothered plus putting my bill up next month not happy with EE at all as I just joined this company may as well find another who are helpful to their customers

Re: Rewards

James_B — Mon, 19 Feb 2024 17:24:30 GMT

Hi @DJGAZZA,

@Leanne_T just meant you should make sure no personal information is showing when you post a screenshot of the error message you see when trying to register, rather than removing any information from your account.

Sorry for any confusion.

James

Re: Rewards

DJGAZZA — Mon, 19 Feb 2024 17:51:13 GMT

It is built into the EE app so no need to download anything else waste of space this place is people saying things yet nothing helps at all

Re: Rewards

XRaySpeX — Mon, 19 Feb 2024 18:16:26 GMT

You can paint over the image. That's what most users do.

Re: Rewards

DJGAZZA — Mon, 19 Feb 2024 20:42:50 GMT

I will not be phoning EE again after last week at least 25 minutes I was kept on the phone waiting to talk to someone and never did I get the chance to talk to anyone so I will never been phoning such an incompetent customer services again they want to talk then they can phone me after all they have my number

Re: Rewards

XRaySpeX — Mon, 19 Feb 2024 22:48:31 GMT

I never suggested phoning anyone. I suggested how you can post the image the screenshot that @Leanne_T requested w/out revealing your personal details.