activated discovery plus TNT add-on, but still being charged £6.99

rup446644 — Wed, 14 Feb 2024 21:19:15 GMT

I paid for a new Sim only contact and added discovery+ TNT as one of my new add-ons. Then I enabled the service via EE and clicked through to discovery+, logged in and it seemed to add okay, however discovery plus are still charging me £6.99 a month. is this correct? I thought it was a free add-on. I previously had the old BTEE Sport add on which expires in a week , when I added this new add-on Discovery plus asked me if I wanted to replace the existing add-on and I said yes. The old add-on was £6.99 a month - I wonder if discovery plus have got confused. Who do you think best to talk to about this? thanks

Re: activated discovery plus TNT add-on, but still being charged £6.99

James_B — Thu, 15 Feb 2024 08:22:47 GMT

Hi @rup446644,

Welcome to the EE Community. 🙂

Our Customer Care Team will be happy to make sure your old chargeable subscription is cancelled if you get in touch on 150 or start a chat from the help tab in the EE app.

Thanks

James

topic activated discovery plus TNT add-on, but still being charged £6.99 in Offers & Add-ons

activated discovery plus TNT add-on, but still being charged £6.99

Re: activated discovery plus TNT add-on, but still being charged £6.99