topic Re: EE NHS discount code not working in Offers & Add-ons

EE NHS discount code not working

Frabbit1 — Wed, 27 Sep 2023 19:08:30 GMT

I've used my EE Perk account before to access the 20% NHS discount with no issues. However, today I have clicked on generate a code to provide this to the agent on the chat who was assisting my with upgrading my contract.

Every time I click on get new code I am presented with a message which states "Unable to Retrieve Code at this current time, if the problem persists please contact your company EE Perks representative" despite me having 5 left.

Can anyone help? This issue isn't happening to everyone, there are people in the NHS who I know who have been able to access the code for the discount.

Re: EE NHS discount code not working

Katie_B — Thu, 28 Sep 2023 07:32:09 GMT

Hello @Frabbit1.

Welcome to the community.

I would love to help regarding this.

When you have a moment please check your community inbox.

Katie

Re: EE NHS discount code not working

Cdean73 — Thu, 28 Sep 2023 08:54:29 GMT

I am having the same issues, so would be interested to find out how to resolve it

Re: EE NHS discount code not working

Katie_B — Thu, 28 Sep 2023 08:55:31 GMT

Hello @Cdean73

Welcome to the community.

When you have a moment please check your community inbox.

Katie

Re: EE NHS discount code not working

Cdean73 — Thu, 28 Sep 2023 15:43:14 GMT

Hi,

Try using a different web browser, it worked for me

Re: EE NHS discount code not working

emsybuckthorpe — Fri, 27 Oct 2023 10:04:29 GMT

Hello,

I am having the same problem please could you advise???

Re: EE NHS discount code not working

Leanne_T — Fri, 27 Oct 2023 10:08:22 GMT

Hi @emsybuckthorpe

Are you trying to generate a code in your perk account or use this on the EE Shop online?

Leanne.

Re: EE NHS discount code not working

Foyston99 — Mon, 12 Feb 2024 12:52:04 GMT

I'm also having the same problem, tried multiple codes and different browsers!

Re: EE NHS discount code not working

Leanne_T — Mon, 12 Feb 2024 14:00:51 GMT

Hi @Foyston99

Thanks for coming here.

Do you have a perk code and trying to apply this to a new order?

Leanne 🙂

Re: EE NHS discount code not working

Daisydrystores1 — Thu, 18 Apr 2024 16:07:49 GMT

I am having the same issue (again as this has happened previously) it is not recognising the nhs discount code when it asks me to enter, I have tried on the app and also website, there is no discount already holding either. The coupon code is valid until Sept 2025

Re: EE NHS discount code not working

James_B — Thu, 18 Apr 2024 17:17:40 GMT

Welcome to the EE Community, @Daisydrystores1 🙂

Is the plan you have selected eligible for the Perk discount?

Is it a promotional offer?

James

Re: EE NHS discount code not working

Daisydrystores1 — Thu, 18 Apr 2024 17:21:20 GMT

It is not a promotional offer it is just an upgrade to iPhone pro max 15 with unlimited data at £90 per month

Re: EE NHS discount code not working

James_B — Thu, 18 Apr 2024 17:56:08 GMT

Is it a Flexpay plan, @Daisydrystores1?

James

Re: EE NHS discount code not working

Daisydrystores1 — Thu, 18 Apr 2024 18:03:48 GMT

Re: EE NHS discount code not working

Christopher_G — Fri, 19 Apr 2024 10:13:39 GMT

OK, thanks @Daisydrystores1

Did you get the discount code through the EE Perk Portal?

Chris

Re: EE NHS discount code not working

Daisydrystores1 — Fri, 19 Apr 2024 10:26:25 GMT

Yes

Re: EE NHS discount code not working

Daisydrystores1 — Fri, 19 Apr 2024 10:28:15 GMT

A screenshot is on my original post yesterday to show this

Re: EE NHS discount code not working

Christopher_G — Fri, 19 Apr 2024 11:38:44 GMT

OK, thanks @Daisydrystores1

I've sent you a private message.

Chris

Re: EE NHS discount code not working

SALERNO001 — Fri, 26 Apr 2024 12:40:11 GMT

Hi I am having the same problem in that the NHS Discount code is not being recognised. Very frustrating. Please help

Re: EE NHS discount code not working

Katie_B — Fri, 26 Apr 2024 13:07:17 GMT

Hi @SALERNO001.

Thanks for coming here.

Could you please confirm what plan and device you are looking at?

Do any other discounts show in your basket?

Katie