topic Re: EE Perks isn't sending verification email in Offers & Add-ons

EE Perks isn't sending verification email

LouW77 — Fri, 02 Feb 2024 13:19:43 GMT

I'm trying to register for EE Perks to get my NHS discount and have tried several times to send the verification email but it isn't arriving. I've checked my Primary and Other mailboxes as well as Junk but haven't received anything. I now seem to be unable to use the option to upload a copy of my ID as logging in just takes me back to the send email again page. Can anybody help?

Re: EE Perks isn't sending verification email

Leanne_T — Fri, 02 Feb 2024 15:07:01 GMT

Hi @LouW77

Thanks for coming here.

How long ago did you register?

Once the details have been sent to the perk team they will send an email with two working days to let you know the details have been verified and you can log in for the codes.

Leanne.

Re: EE Perks isn't sending verification email

LouW77 — Fri, 02 Feb 2024 15:11:20 GMT

Hi @Leanne_T I registered today.

Thanks

Re: EE Perks isn't sending verification email

Leanne_T — Fri, 02 Feb 2024 15:14:17 GMT

Thanks @LouW77

Did you complete all details and waiting for the verification email?

Leanne.

Re: EE Perks isn't sending verification email

LouW77 — Fri, 02 Feb 2024 16:05:39 GMT

@Leanne_T yes, I completed all the details but I'm not receiving any verification emails, I've checked my junk mail too.

Re: EE Perks isn't sending verification email

Christopher_G — Fri, 02 Feb 2024 17:14:15 GMT

OK, thanks @LouW77

I've sent you a private message to get some information from you. Please have a look and get back to me.

Thanks

Chris