topic Re: Forgotten my password for apple music through ee add on in Offers & Add-ons

Forgotten my password for apple music through ee add on

birdaldo — Wed, 31 Jan 2024 20:13:00 GMT

I've forgotten my apple password for apple music, also my security question on apple says its incorrect. Keep going round in circles

Re: Forgotten my password for apple music through ee add on

Chris_B — Wed, 31 Jan 2024 20:49:28 GMT

@birdaldo Only you will know this password. EE do not keep your Apple passwords on file.

Re: Forgotten my password for apple music through ee add on

Leanne_T — Thu, 01 Feb 2024 08:08:33 GMT

Hi @birdaldo

Thanks for coming here.

You can find help for forgetting the Apple ID password in the If you have forgotten your Apple ID password – Apple Support (UK) page.

Leanne 🙂

Re: Forgotten my password for apple music through ee add on

birdaldo — Fri, 02 Feb 2024 07:04:12 GMT

No joy at all, as my security question answer is incorrect, I don't have option to reset password, I'll wait until my month of apple music runs out, and swap for another add on, unless I get the option of a new apple id on my same number which I can activate?

Re: Forgotten my password for apple music through ee add on

Leanne_T — Fri, 02 Feb 2024 07:57:16 GMT

Hi @birdaldo

It would be best to contact Apple to see what is needed to get this sorted and look into setting up a new ID.

Leanne 🙂

Re: Forgotten my password for apple music through ee add on

birdaldo — Fri, 02 Feb 2024 10:55:07 GMT

If I get a new id, can I have my number reassigned to the new id gor apple
music?

Re: Forgotten my password for apple music through ee add on

Leanne_T — Fri, 02 Feb 2024 10:58:57 GMT

Hi @birdaldo

If you call us on 150, the team can see if this can be changed for you to set up again with the new ID.

Leanne.

Re: Forgotten my password for apple music through ee add on

birdaldo — Fri, 02 Feb 2024 11:04:07 GMT

Thanks. I'll check it tonight.

Re: Forgotten my password for apple music through ee add on

Leanne_T — Fri, 02 Feb 2024 11:19:48 GMT

I would suggest contacting Apple to see if they can help with the existing ID and access this again @birdaldo

Leanne.