topic Re: Unable to access perks in Offers & Add-ons

Unable to access perks

Lillers22 — Sun, 14 Jan 2024 18:03:31 GMT

I am registered for EE perks but my NHS email has changed and I have no access to the old one that I’m registered with. How do I change my email so I can log into perks?

Re: Unable to access perks

Katie_B — Mon, 15 Jan 2024 08:54:05 GMT

Good morning @Lillers22.

Thanks for coming here.

I have sent you a private message with more information.

Speak soon,

Katie

Re: Unable to access perks

SteveMc65 — Mon, 15 Jan 2024 20:01:26 GMT

I registered with PERKS over 2 years ago and can no longer access my account.

I have tried resetting my password but I am not getting any emails to works or home address. Yes I have checked my SPAM etc.

I have tried to re register but it won't let me stating I already have an account.

Going round in circles.

Any ideas?

Re: Unable to access perks

Christopher_G — Tue, 16 Jan 2024 10:04:19 GMT

Hi @SteveMc65

Welcome to the community.

We'll do our best to help you. What error message do you get when you try to log in?

Chris

Re: Unable to access perks

SteveMc65 — Thu, 18 Jan 2024 18:35:18 GMT

Hi Chris

I get the login details supplied are invalid using my work and home email. I have tried the forgot password option but again receive no email for re set I have checked all mail inboxes including spam/junk.

I have tried reregistering but it says there is already an account under that name.

Regards

Steve

Re: Unable to access perks

Leanne_T — Thu, 18 Jan 2024 18:45:38 GMT

Hi @SteveMc65

Thanks for coming back to us.

I have sent you a private message on here for some details 🙂

Leanne.

Re: Unable to access perks

TEA19 — Tue, 30 Jan 2024 13:47:27 GMT

Hi Katie

I have the same issue, are you able to help please

Re: Unable to access perks

Leanne_T — Tue, 30 Jan 2024 14:42:21 GMT

Hi @TEA19

Have you tried registering for a new perk account with the new work email address?

Leanne 🙂

Re: Unable to access perks

KatieSta — Tue, 30 Jan 2024 14:47:56 GMT

Hi, i have the same issue, can you please reactivate my account?

Re: Unable to access perks

Leanne_T — Tue, 30 Jan 2024 15:05:08 GMT

Hi @KatieSta

Is your perk account showing deactivated?

Leanne.

Re: Unable to access perks

KatieSta — Tue, 30 Jan 2024 15:08:35 GMT

Hi, Yes it is.

Re: Unable to access perks

Leanne_T — Tue, 30 Jan 2024 15:24:48 GMT

Hi @KatieSta

I've sent you a private message to help with your perk account, please take a look and get back to me.

Leanne.

Re: Unable to access perks

Emma9911 — Thu, 01 Aug 2024 12:57:03 GMT

Hi,

I am also unable to access perks due to my old nhs email being closed and replaced for a new one. How to rectify this pleaae

Re: Unable to access perks

Peter_W — Thu, 01 Aug 2024 13:07:06 GMT

Welcome to the Community @Emma9911 👋

Do you have a new NHS email address that you can register with?

If you head over to our Perk page HERE you can get re-registered, or you can also register with a personal email address and a scan of your NHS ID badge.

Peter