topic Re: TNT Sports subscription activated on wrong Dicsovery Plus email in Offers & Add-ons

TNT Sports subscription activated on wrong Dicsovery Plus email

andrewbeasley — Sun, 28 Jan 2024 13:30:24 GMT

Hi. I have added TNT Sports as an add-on, but when I activated it on Discovery+ I unfortunately did so on the wrong email address (my father's email was on my phone and I didn't notice). The Discover+ help bot has told me to unlink the emails and then link the correct email address but told me it could not help me do that.

Can anyone help me with how to do this please? I haven't found any guidance on the EE help pages. Thanks.

Re: TNT Sports subscription activated on wrong Dicsovery Plus email

Northerner — Sun, 28 Jan 2024 13:32:38 GMT

Hi @andrewbeasley

I would assume you would need to log into your TNT sports/Discovery plus account to change the email.

Thanks

Re: TNT Sports subscription activated on wrong Dicsovery Plus email

andrewbeasley — Sun, 28 Jan 2024 15:07:36 GMT

From what I've read, I think I will need my dad to approve that via email unfortunately (I don't live with him so not easy to arrange).

Re: TNT Sports subscription activated on wrong Dicsovery Plus email

Leanne_T — Sun, 28 Jan 2024 15:27:01 GMT

Hi there @andrewbeasley

Have you tried the steps provided on the Change your email address – discovery+ Help Center (discoveryplus.com) page?

Leanne.

Re: TNT Sports subscription activated on wrong Dicsovery Plus email

andrewbeasley — Sun, 28 Jan 2024 17:20:36 GMT

But the discovery+ account with the TNT added is not mine, it's my dad's - I can't change his email address to mine on there else his account won't work.

Re: TNT Sports subscription activated on wrong Dicsovery Plus email

Katie_B — Mon, 29 Jan 2024 08:14:16 GMT

Thanks for getting back to us @andrewbeasley.

Just to confirm your dad has TNT Sports and your TNT Sports subscription has be paired to your dads already active account?

If yes, it could be worth speaking with our customer care team on 150. The team may be able to remove your pass off your account and then resend the validation link.

Katie

Re: TNT Sports subscription activated on wrong Dicsovery Plus email

andrewbeasley — Mon, 29 Jan 2024 12:52:52 GMT

@Katie_B- Sorry, I should've been clearer. My dad does not have TNT Sports but he does have a log-in for discovery+. My TNT subscription has accidentally added to his discovery+, so he can watch TNT with his log-in but I can't on discovery+ with mine.

I tried calling 150 yesterday - 'the call' sent me a web link and terminated itself. When I clicked on the link saying it was a TNT Sports issue, I got a text saying I already have TNT Sports - very unhelpful unfortunately!

Re: TNT Sports subscription activated on wrong Dicsovery Plus email

Katie_B — Mon, 29 Jan 2024 12:55:39 GMT

Thanks for confirming @andrewbeasley.

When calling 150 please select option 2.

This will take you to the automated service and will connect you with an agent.

If the agent is unable to do this, I would recommend getting in touch with discovery+.

It would be great if you could keep us updated here on the community.

Katie