topic Re: Free 6 month Apple TV activation help in Offers & Add-ons

Free 6 month Apple TV activation help

TPJ1 — Wed, 24 Jan 2024 14:24:07 GMT

I am a pay monthly SIM only (android) EE customer and have subscribed to free 6 months Apple TV. I went through the process and on my EE app account it shows when this bonus will expire. My TV is Samsung smart and has the AppleTV app, but I have not code from EE so unable to use as apple TV ask for my apple ID to use. How can I log into Apple TV?

Re: Free 6 month Apple TV activation help

James_B — Wed, 24 Jan 2024 17:43:07 GMT

Hi @TPJ1,

Welcome to the EE Community. 🙂

During the setup process, you would have been asked to supply an existing Apple ID or create a new one.

Please use this to log in to the app.

James

Re: Free 6 month Apple TV activation help

TPJ1 — Wed, 24 Jan 2024 19:24:03 GMT

Hi James,

I am now in apple TV with a apple ID created, how do I link this with my 6 months free through EE please?

Thanks

Terry

Re: Free 6 month Apple TV activation help

TPJ1 — Wed, 24 Jan 2024 19:48:15 GMT

I need an activation code to link the Apple account and EE account? I have asked for this from EE, but all I get back is that my free trial will expire in July, but still not code.

Re: Free 6 month Apple TV activation help

TPJ1 — Wed, 24 Jan 2024 20:32:21 GMT

I can see that stage/step 2 is missing. I am waiting on the text with the activation link.

2. Click the activation link we provide you with by text

I have text asking for this link, but 150 just text back the expiry date of my 6 months plan for Apple TV.

Re: Free 6 month Apple TV activation help

Leanne_T — Thu, 25 Jan 2024 07:55:11 GMT

Morning @TPJ1

When you activated Apple TV+ did you receive a text message with a link to complete the set up?

Leanne.

Re: Free 6 month Apple TV activation help

danwelsh87 — Sun, 28 Jan 2024 11:11:48 GMT

I am having a similar issue. I received a link via a text message. When clicking the link it just directs me to the Apple TV home page and the offer in the banner is free for just 7 days. So I don't think the link is going to the correct place. Tried on different Apple devices. I've never used a similar offer or add on.

I tried texting TV PLUS to 150 but it just gives me an expiry date as mentioned above.

Re: Free 6 month Apple TV activation help

Leanne_T — Sun, 28 Jan 2024 11:49:03 GMT

Hi @danwelsh87

Could you try the steps in this post, does this work for you?

Leanne.

Re: Free 6 month Apple TV activation help

danwelsh87 — Wed, 07 Feb 2024 17:13:16 GMT

This worked! Thank you.

Re: Free 6 month Apple TV activation help

Mersea — Fri, 09 Feb 2024 17:56:48 GMT

I didn't....

Re: Free 6 month Apple TV activation help

Christopher_G — Sat, 10 Feb 2024 07:45:27 GMT

Hi @Mersea

Did you try the steps in the post that @Leanne_T referred to?

Chris

Re: Free 6 month Apple TV activation help

Mersea — Sun, 11 Feb 2024 17:44:41 GMT

I believe so.

Its getting on my wick. I haven't received a code.

When i try and log in through the QR code, it keeps saying phone number incorrect even though I've put my number in and the actual number of the temp sim card.

The EE customer service was next to useless and said Apple tv whittle kick in immediately.

Do you know if i have to wait till my number transfers to my sim card?

Thanks

Re: Free 6 month Apple TV activation help

Katie_B — Mon, 12 Feb 2024 07:42:55 GMT

Hi @Mersea.

Thanks for getting back to us.

If you have supplied both your temp number and the number you are keeping and are continuing to get this error I'd recommend giving us another call.

Please come back and let me know how this goes,

Katie

Re: Free 6 month Apple TV activation help

Mersea — Wed, 14 Feb 2024 14:08:31 GMT

I'm trying to create an apple id so i can claim the free telly that lured us all in.

I'm one week down...

When creating an apple id it keeps saying you can't use anything @Cloud.com..

I've been on the blower to EE for 3 hours and they're clueless too.

Please help

Re: Free 6 month Apple TV activation help

Mersea — Wed, 14 Feb 2024 14:18:09 GMT

I've been on the phone to EE for 3 hours this morning.

I hate Apple!!

I'm trying to create an apple id.

Everything thing i type in as an appleid address, it says you can't have anything@icloud.com

Why oh why?????

The EE people haven't got a clue and neither have i, but then they're not paying me...

Any help please?

Re: Free 6 month Apple TV activation help

Leanne_T — Wed, 14 Feb 2024 15:00:37 GMT

Hi @Mersea

Thanks for coming here.

Have you tried the steps on the How to create a new Apple ID – Apple Support (UK) page to create an Apple ID?

Leanne 🙂

Re: Free 6 month Apple TV activation help

Mersea — Wed, 14 Feb 2024 16:05:04 GMT

I don't have an iPhone, all the steps described aren't what i see.

Why is it so difficult?

Re: Free 6 month Apple TV activation help

Leanne_T — Wed, 14 Feb 2024 16:07:37 GMT

There is an option for other device which is not an Apple device @Mersea Have you tried these steps?

Leanne.

Re: Free 6 month Apple TV activation help

Mersea — Wed, 14 Feb 2024 16:22:13 GMT

Yes. I was given the link by ee.

Anything@icloud.com was not accepted.

You can't use icloud.com

Frequent error messages.

We're going nowhere.... Slowly!

😀

Re: Free 6 month Apple TV activation help

Leanne_T — Wed, 14 Feb 2024 16:26:56 GMT

Hi @Mersea

Are you creating the ID by going to Manage your Apple ID?

If so and any option you enter will not create a new ID, you would need to contact Apple again as EE have no access to the Apple ID'S.

Leanne.