topic Re: International Package in Offers & Add-ons

International Package

flowtecgroup — Wed, 24 Jan 2024 18:19:05 GMT

Hello,

We have an International Package for 1000 min as an add-on, But I cannot find any Information on which countries are included and excluded form that. I could not find Information on my bill or in my account. I found some fine print, but I am not sure if it is related to the plan I have ( B Ess 100GB 36m) and it was conflicting with some other information I found.

Re: International Package

Chris_B — Wed, 24 Jan 2024 18:18:39 GMT

@flowtecgroup Text RO county your going to.

ie RO SPAIN.

Re: International Package

flowtecgroup — Wed, 24 Jan 2024 18:34:15 GMT

Thanks @Chris_B for the quick reply. Faster than I could post my question 😅

I wasn't looking for Roaming, I just edited the post, since i posted it accidentally, before i had written my question. ...

Re: International Package

James_B — Wed, 24 Jan 2024 18:33:58 GMT

Hi @flowtecgroup,

Welcome to the EE Community. 🙂

I'll be happy to look into this for you.

What is the add-on listed as on your bill?

James

Re: International Package

Chris_B — Wed, 24 Jan 2024 18:35:05 GMT

@flowtecgroup Haha.😝

Re: International Package

flowtecgroup — Wed, 24 Jan 2024 18:38:46 GMT

Hi @James_B

It shows up as:

B Ess 100GB 36m £30
Add-ons: 1000 mins Intl pack

I need to know which countries are included to call without extra costs. (e.g. Switzerland is a tricky one to find out)

Re: International Package

James_B — Wed, 24 Jan 2024 18:58:28 GMT

Hi @flowtecgroup,

Is it a small business or corporate account?

James

Re: International Package

XRaySpeX — Wed, 24 Jan 2024 19:44:54 GMT

An International Package is for calling abroad from the UK. I can find no 1000 mins package neither for Small or Large Business nor Personal. However the 500 mins International Package for Business covers:

Countries included in 500 IDD minutes Inclusive Extra

Europe Zone: Austria, Azores, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Finland, France, French Guiana, Germany, Gibraltar, Greece, Hungary, Guernsey, Guadeloupe, Iceland, Ireland, Italy, Isle of Man, Jersey, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Reunion Islands, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Saint Martin, Saint Barthelemy, Vatican City,

Business Zone: USA, Canada, China, India, Israel, Australia, New Zealand, Singapore, Turkey, US Virgin Islands.