topic Re: 30 day full works and tnt in Offers & Add-ons

30 day full works and tnt

ColinGillies — Tue, 09 Jan 2024 13:35:25 GMT

As an EE broadband customer I saw a deal for a 30 day full works SIM with 3 added benefits. It was discounted because I'm a broadband customer. One of the advertised inclusive extras was tnt sport, but it doesn't appear to be an option when I access my account.

Re: 30 day full works and tnt

Katie_B — Tue, 09 Jan 2024 16:05:41 GMT

Hi @ColinGillies.

Welcome to the community.

If you text PICK to 150 are you provided with the option for TNT Sports on discovery+?

Katie

Re: 30 day full works and tnt

ColinGillies — Mon, 22 Jan 2024 16:18:28 GMT

I texted PICK to 150. It did offer me TNT Sport as an option. To accept that option I texted TNT. It noted that I already seemed to be paying for it, so asked me to text YES to go ahead and make it an inclusive extra. So I texted YES.

I received the reply "Sorry we are unable to complete your request. Please try again later or if you continue to receive this message call us on 150".

Re: 30 day full works and tnt

James_B — Mon, 22 Jan 2024 17:35:48 GMT

Hi @ColinGillies,

Our Customer Care Team will be happy to help you set up your inclusive extra if you get in touch on 150.

James

Re: 30 day full works and tnt

ColinGillies — Mon, 12 Feb 2024 15:01:33 GMT

Thanks. The option has now appeared on the app for me so it seems to be resolved. The app seems to be having a lot of issues with updating the right account information.