topic Re: Refer a friend giftcard issue in Offers & Add-ons

Refer a friend giftcard issue

Sparr0w — Tue, 30 May 2023 19:20:34 GMT

I referred a friend using my code back in September last year and only just got the code across on the 23rd of this month.

When clicking to access the giftcard I'm getting the below error. I did unfortunately leave EE in Feb due to my contract being up for renewal and already having a SIMO with O2 through Virgin Media (decided to keep my current phone another year or two) so I'm struggling to get support.

Your eGift cannot be viewed at this time

Sorry, this card is not valid. Please contact the retailer from which you purchased this gift card and reference error code EGIFT_IRE3_504.

Re: Refer a friend giftcard issue

Sparr0w — Tue, 30 May 2023 19:52:25 GMT

My friend is also getting the same error message, they are still an EE customer.

Re: Refer a friend giftcard issue

Leanne_T — Wed, 31 May 2023 07:01:32 GMT

Hi @Sparr0w

Thanks for coming here.

Does the gift card show an expiry date?

Can you try opening in a different browser, does this work?

Leanne.

Re: Refer a friend giftcard issue

Sparr0w — Wed, 31 May 2023 08:27:20 GMT

Hi @Leanne_T thank you for the reply.

It doesn't, just has the link as shown in the screenshot below. I've tried multiple browsers.

Cheers,

Dylan

Re: Refer a friend giftcard issue

Leanne_T — Wed, 31 May 2023 08:54:20 GMT

Thanks @Sparr0w

In this case, please report this to our customer care team they will get this looked into for you.

Leanne.

Re: Refer a friend giftcard issue

Sparr0w — Wed, 31 May 2023 10:34:24 GMT

Just got a new email across that's worked 🙂 Thanks!

Re: Refer a friend giftcard issue

Leanne_T — Wed, 31 May 2023 10:43:28 GMT

Great news @Sparr0w

Leanne 🙂

Re: Refer a friend giftcard issue

ellabrad — Sat, 20 Jan 2024 21:59:07 GMT

i want the giftcard to come through

Re: Refer a friend giftcard issue

Katie_B — Sun, 21 Jan 2024 07:14:11 GMT

Hi @ellabrad.

Please could you provide more information on your query so we can help further.

Speak soon,

Katie

Re: Refer a friend giftcard issue

Chris_B — Sun, 21 Jan 2024 10:55:10 GMT

@ellabrad If you’re query is about a refer a friend gift card this is no longer available and hasn’t been since November last year.