topic Re: tnt unable to access in Offers & Add-ons

tnt unable to access

MatthewHood95 — Sat, 20 Jan 2024 14:26:14 GMT

I have the TNT sports add-on, I followed the steps of texting sport to 150 and so on but when I go onto the discovery+ website and try to watch sports it tells me about upgrading, then I tried to activate discovery+ but it says I have nothing to activate, any help is appreciated

Re: tnt unable to access

Katie_B — Sun, 21 Jan 2024 07:31:16 GMT

Hello @MatthewHood95.

Are you able to gain access to discovery+ or is this when you are presented with an error message?

Did you receive a link when you text SPORT to 150?

Katie

Re: tnt unable to access

MatthewHood95 — Sun, 21 Jan 2024 14:01:25 GMT

I can log into discovery+ but no matter what I click on either live sport or a TV series it tells me about upgrades, as for the 150 text it tells me I already have TNT sports and I get a link to activate it but when I go onto that link it says I have nothing to activate

Re: tnt unable to access

Katie_B — Sun, 21 Jan 2024 15:04:10 GMT

Thanks for getting back to me @MatthewHood95.

I'm not sure what could be causing this.

Has our customer care team tried removing the add-on from your account and then reapplying it?

Katie

Re: tnt unable to access

MatthewHood95 — Mon, 22 Jan 2024 16:37:03 GMT

I haven't spoken to customer care, I just came here to get a little advice, I was thinking about just waiting until next month to take it off and put it back on

Re: tnt unable to access

James_B — Mon, 22 Jan 2024 18:15:21 GMT

Do you already have a discovery+ account via another service provider, @MatthewHood95?

James