topic Re: Apple Music App Add On Android Phone in Offers & Add-ons

Apple Music App Add On Android Phone

GMac101 — Thu, 18 Jan 2024 09:52:56 GMT

Hey

I have Apple Music Add On.

However, although my number is registered to account ID, it will not allow me access.

I have uninstalled/reinstalled app, tried desktop version on phone and changed password etc.

I keep getting same message as shown.

Luckily I have Spotify, however, it's annoying to have this Add on for renewing contract and not be able to use it.

I have no VPN on

Tried with/without wifi

Any help appreciated

Really don't want to call anyone lol

TIA

Leanne_T — Thu, 18 Jan 2024 12:53:14 GMT

Thanks for coming here.

Can you log into Apple Music using a web browser?

Which device are you using?

Leanne.

GMac101 — Thu, 18 Jan 2024 13:00:28 GMT

Hello

Thanks for reply

No I cannot access on Web browser either.

I have also looked on EE for details and got the following error message

Leanne_T — Thu, 18 Jan 2024 13:04:51 GMT

This would need to be looked into for you by our tech guides, please give us a call on 150 and the team will be happy to help.

Leanne.